Rachael Bledsoe
Kokomo,IN
Summary
Reliable Store Manager with several years in sales and progressive leadership roles. Skilled at coaching and encouraging staff toward advancement by leveraging enthusiastic and supportive attitude. Proactive in addressing operational concerns to streamline processes, boost customer engagement, and leverage substantial marketing prowess to strengthen and expand revenue streams.
Overview
7
7
years of professional experience
Work History
Store Manager
Cricket Wireless
Peru, IN
11.2022 - 10.2024
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Recruited, trained and supervised new employees.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Maintained accurate records of employee performance reviews.
- Performed regular price checks to ensure competitive pricing.
- Prepared monthly reports on sales figures, expenses, profits.
- Planned special promotions or discounts based on market trends.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Front Desk Receptionist
La Quinta Inn & Suites
Bowling Green, KY
08.2020 - 03.2022
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Monitored visitor access control systems including issuing identification badges when necessary.
- Updated customer information in databases regularly to ensure accuracy of records.
Cashier
Houchens IGA
Smiths Grove, KY
01.2018 - 11.2019
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Balanced daily transactions on a computerized point-of-sale system.
- Conducted price checks for special orders or discounts as requested by customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
Education
High School Diploma -
Edmonson County
Brownsville, KY01-2020
Skills
- Team Development
- Loss Prevention
- Shift Scheduling
- Supply Ordering
- POS Systems
- Promotional planning
- Customer Service Management
- Retail Inventory Management
- Payroll Management
- Friendly and Positive
- Store opening and closing procedures
- Customer Service
- Training and mentoring
- Employee Scheduling
- Bank deposit procedures
- Sales expertise
- Marketing and Promotions
- Employee Terminations
- Inventory Control
Timeline
Store Manager
Cricket Wireless
11.2022 - 10.2024
Front Desk Receptionist
La Quinta Inn & Suites
08.2020 - 03.2022
Cashier
Houchens IGA
01.2018 - 11.2019
High School Diploma -
Edmonson County
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