Rachael Clouse
Cedar Springs
Summary
Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive environment and optimizing performance.
Overview
18
18
years of professional experience
Work History
Store Manager
Bath and Body Works
01.2016 - Current
- Manage store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintaine proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Collaborate with senior management on strategic planning initiatives aimed at maximizing profitability while maintaining high standards of quality across the district.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Promote team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Developed strong relationships with industry professionals, ensuring a robust network for potential candidates.
Operations Manager
Ulta Beauty
04.2007 - 01.2016
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Analyzed and reported on key performance metrics to senior management.
- Maintained a visually engaging environment, ensuring brand consistency across all marketing materials.
- Trained new employees on visual merchandising techniques, encouraging professional growth and development.
- Developed strong customer relationships through attentive service and expert product knowledge, resulting in repeat business.
Education
Bachelor of Arts - BA Psychology
Aquinas College
01.2007
Associate in Arts - undefined
Grand Rapids Community College
01.2005
Skills
- Customer service and relations
- Multitasking and organization
- Mentoring and leadership
- Work Planning and Prioritization
- Operational efficiency
- Recruiting and hiring
Timeline
Store Manager
Bath and Body Works
01.2016 - Current
Operations Manager
Ulta Beauty
04.2007 - 01.2016
Associate in Arts - undefined
Grand Rapids Community College
Bachelor of Arts - BA Psychology
Aquinas College
Awards
Win at Christmas Taskforce, SM Spotlight Winner 8x in 3 years, District Best at BBW Award Nominee, 100k Club – location’s first achievement, Selling Excellence Summit Winner
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