Rachael Kelley
1300 S 11th St Saint Joseph ,MO
Summary
Dynamic 911 Dispatcher with proven expertise at the City of Saint Joseph, excelling in crisis management and active listening. Adept at utilizing computer-aided dispatch systems to prioritize incidents and relay critical information to first responders. Recognized for exceptional teamwork and decision-making under pressure, ensuring effective emergency response and community safety.
Overview
10
10
years of professional experience
Work History
911 Dispatcher
City Of Saint Joseph
07.2024 - Current
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Read system maps and caller information, and documented details in system.
- Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
911 Dispatcher
Atchison County Sheriff's Office
Atchison, KS
04.2023 - 07.2024
Kennel Technician
Humane Society of Atchison
Atchison, KS
05.2015 - 04.2023
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Maintained clean and sanitary living conditions for animals, reducing stress and promoting overall wellbeing.
- Enhanced animal socialization skills through daily interaction and playtime activities.
- Implemented efficient feeding schedules, ensuring all animals received proper nutrition on a timely basis.
- Provided exceptional customer service to pet owners, addressing concerns and answering questions regarding the care of their pets.
- Trained new staff on kennel maintenance, animal care and feeding protocols.
- Conducted regular safety inspections of kennels, identifying potential hazards and taking corrective action as needed.
- Kept animals clean and free of contaminants to promote optimal health.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Assisted in training new staff members on kennel procedures, ensuring high standards of animal care were consistently maintained.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Monitored animal behavior closely, identifying potential issues and reporting them to facility management for further evaluation.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Collaborated with veterinary staff to provide medical treatments and monitor post-surgery recovery for animals in our care.
Education
General Education
Atchison High School
Atchison, KS05.2020
Skills
- Works Well Under Pressure
- Critical thinking
- Active listening
- Computer skills
- Teamwork and collaboration
- Decision-making
- Typing speed
- Stress tolerance
- Problem-solving
- Information gathering
- Memory retention
- Crisis management
- Information intake
- Information documentation
- Incident prioritization
- Call control techniques
- Information gathering and relay
Additional Information
Enrolling for Vet Tech Schooling this fall.
Timeline
911 Dispatcher
City Of Saint Joseph
07.2024 - Current
911 Dispatcher
Atchison County Sheriff's Office
04.2023 - 07.2024
Kennel Technician
Humane Society of Atchison
05.2015 - 04.2023
General Education
Atchison High School