Rachael Knauer
Lehighton,PA
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings.
Overview
16
16
years of professional experience
Work History
Cashier
Home Depot
Allentown, PA
01.2013 - 02.2015
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
Stower
Amazon
Easton, PA
03.2013 - 03.2014
- Stowed merchandise in designated areas of the warehouse, including shelves, racks and bins.
- Scanned and sorted packages to stage for delivery drivers.
- Received incoming shipments, counted items manually or using a scanner, and verified accuracy of contents against purchase orders.
Customer Service Manager
Walmart
Quakertown, PA
01.1999 - 06.2005
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Monitored staff performance to ensure adherence to customer service standards.
Education
Associate of Applied Science - Business Management
Northampton Community College
Bethlehem, PA01-2015
Skills
- Customer Assistance
- Payment Collection
- Cash Handling
- Returns Processing
Timeline
Stower
Amazon
03.2013 - 03.2014
Cashier
Home Depot
01.2013 - 02.2015
Customer Service Manager
Walmart
01.1999 - 06.2005
Associate of Applied Science - Business Management
Northampton Community College
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