Rachael Seeley
Carson City,NV
Summary
Dynamic Service Manager with over four years of experience in optimizing operations and enhancing service quality. Known for strong mentoring and rapport-building skills, driving team performance, and utilizing performance metrics to achieve measurable improvements.
Overview
7
7
years of professional experience
Work History
Service Manager
Walmart
Carson City, NV
05.2022 - Current
- Led daily operations to enhance customer service and streamline workflow efficiency.
- Managed inventory control processes to optimize stock levels and reduce shrinkage.
- Trained and mentored team members on best practices for operational excellence.
- Implemented new customer feedback systems to improve service quality and satisfaction.
- Analyzed performance metrics to identify areas for process improvement and cost savings.
- Coordinated cross-functional communication between departments to ensure service alignment.
- Oversaw scheduling and staffing to maximize productivity during peak hours.
- Resolved customer complaints in professional and timely manner.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
Team Lead
Walmart
Carson City, NV
03.2020 - 05.2022
- Led team in achieving operational efficiency through streamlined workflows and process improvements.
- Mentored staff on best practices to enhance productivity and ensure compliance with company policies.
- Analyzed customer feedback to identify trends and develop actionable solutions.
- Implemented training programs to elevate team performance and service quality.
- Resolved escalated issues, utilizing conflict resolution techniques to maintain relationships.
- Addressed escalated customer concerns promptly, ensuring satisfactory resolutions while preserving long-term relationships.
- Led regular team meetings to review performance data, discuss best practices, and collaborate on continuous improvement initiatives.
- Escalated issues to proper supervisors when standard processes were not effective.
- Served as a resource for representatives, answering questions and providing guidance on best practices in addressing specific customer concerns.
Lead Teacher
Buzy Bees
Placerville, CA
10.2018 - 07.2019
- Developed and implemented engaging curriculum aligned with developmental standards.
- Fostered positive relationships with students and families to enhance learning environment.
- Mentored junior teachers and staff, promoting collaborative teaching strategies.
- Evaluated student progress, adapting lesson plans for individual needs and goals.
Education
High School Diploma -
Ponderosa High School
Shingle Springs04.2017
Skills
- Team leadership
- Multitasking and organization
- Employee training and development
- Team collaboration and leadership
- Employee relations
- Workplace safety
- Operational efficiency
- New employee hiring
- Staff management
- Coaching and mentoring
- Rapport building
- Payroll recordkeeping
Timeline
Service Manager
Walmart
05.2022 - Current
Team Lead
Walmart
03.2020 - 05.2022
Lead Teacher
Buzy Bees
10.2018 - 07.2019
High School Diploma -
Ponderosa High School