Rachel Barton
Dundalk ,Maryland
Summary
Efficient professional with 5+ years of experience and proven knowledge of conflict resolution, customer communications, and customer needs assessment. Aiming to leverage my skills to successfully fill the role at your company.
Overview
8
8
years of professional experience
Work History
Assistant Store Manager
Royal Farms
Baltimore, MD
06.2023 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Account Coordinator
Allied Stone
Lubbock, TX
08.2021 - 05.2022
- Streamlined communication between clients and internal teams for seamless project execution.
- Ensured timely response to client inquiries by maintaining open lines of communication through email correspondence or phone calls.
- Coordinated meetings, calls, and demos for Number-person account management team.
- Escalated issues to appropriate channels as necessary.
- Maintained detailed records of account activities, ensuring accurate invoicing and budget tracking processes were in place.
- Updated internal databases with account information to maintain concise, clear records.
Customer Service Leader
Royal Farms
Glen Burnie, MD
04.2020 - 03.2022
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
- Managed employee performance through coaching, goal setting, and day-to-day direction
- Delivered personalized customer service and resolved customer issues.
Customer Representative
Thrift Books
Baltimore, MD
01.2017 - 03.2020
- Addressed customers courteously, computed sales prices, processed payments, and managed inventory
- Developed and maintained working knowledge of internal policies to appropriately address customer issues.
Education
Associate in Applied Science (A.A.S.) - Forensic Psychology
Anne Arundel County Community College
Arnold, MD12.2021
Skills
- Calm and Professional Under Pressure
- Building Customer Trust and Loyalty
- Excellent Attention to Detail
- Computer Proficiency
- Critical thinking and problem-solving skills
- Alpha-Numeric typing: 53 WPM
- 10 Key Typing: 7320 KPH
- Employee Coaching and Motivation
References
- Amy Pantoja, District Leader, Royal Farms, (443) 962-7281, panntojaal@aol.com
- Chanon Iles, Sales Manager, Allied Stone, (423) - 710 - 0727,cbiles114@gmail.com
- Ashley Rainville, Assistant Store Manager, Royal Farms, (449) 421-350, ashleykeiith@gmail.com
Timeline
Assistant Store Manager
Royal Farms
06.2023 - Current
Account Coordinator
Allied Stone
08.2021 - 05.2022
Customer Service Leader
Royal Farms
04.2020 - 03.2022
Customer Representative
Thrift Books
01.2017 - 03.2020
Associate in Applied Science (A.A.S.) - Forensic Psychology
Anne Arundel County Community College