Rachel Bates
Fresno,TX
Summary
Accomplished Case Manager adept at handling high caseloads without sacrificing quality of care. Operates exceptionally well in high-pressure environments. Recommends best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Overview
6
6
years of professional experience
Work History
Case Manager
Pam Rehabilitation Hospital of Sugar Land
10.2022 - Current
- Provided support and supervision to clinical and non-clinical staff
- Assisted with discharge planning and utilization review
- Communicated with patient, family and other members of the IDT to facilitate positive outcomes
- Coordinated patient care plans with interdisciplinary team members.
- Assessed patient needs and developed individualized treatment strategies.
- Facilitated family meetings to discuss patient progress and concerns.
- Monitored patient compliance with therapy and rehabilitation protocols.
- Collaborated with community resources for additional patient support services.
- Stepped into leadership roles as needed
Outcomes Manager/Employee Health Nurse
Texas Rehabilitation Hospital of Arlington
06.2021 - 10.2022
- Annual flu campaign, employee injuries and illness
- Maintained accurate employee health files
- Oversaw daily operations of rehabilitation services and patient care processes.
- Implemented quality assurance protocols to enhance service delivery standards.
- Coordinated interdisciplinary team meetings to discuss patient treatment plans.
- Facilitated training sessions for new staff on hospital policies and procedures.
- Evaluated patient feedback to improve service quality and patient satisfaction levels.
- Monitored compliance with regulatory requirements in healthcare operations.
- Monitored staff performance and addressed issues.
- Coached, mentored and trained team members in order to improve their job performance.
- Provided leadership during times of organizational change or crisis situations.
RN Charge Nurse
Encompass Health Rehab Hospital
08.2019 - 06.2021
- Provide care to a variety of patients in an acute rehab setting
- Creating plans of care, daily assessments, and patient monitoring for response to treatments
- Timely interventions, patient and family teaching, discharge planning
- Collaboration with multidisciplinary team to ensure safe patient care
- Assisted in coordinating patient admissions, discharges, and transfers efficiently.
- Trained new nursing staff on procedures, best practices, and safety protocols.
- Managed complex cases involving multiple diagnoses or treatments.
- Evaluated patients, recognized and addressed complications and coordinated treatment with other members of critical care team.
- Counseled patients and caregivers, providing emotional, psychological and spiritual support.
Education
Bachelor of Science - Nursing
UNIVERSITY OF TEXAS-ARLINGTON
Arlington, TX12.2020
ASSOCIATE OF SCIENCE - REGISTERED NURSE
NORTH CENTRAL TEXAS COLLEGE
GAINESVILLE, TX05.2019
Skills
- Oral, written and interpersonal communication
- Patient and family education
- Emergency care
- Critical thinking and leadership
- Utilization review
- Discharge planning
- Care coordination
- ACLS/BLS/CRRN
Timeline
Case Manager
Pam Rehabilitation Hospital of Sugar Land
10.2022 - Current
Outcomes Manager/Employee Health Nurse
Texas Rehabilitation Hospital of Arlington
06.2021 - 10.2022
RN Charge Nurse
Encompass Health Rehab Hospital
08.2019 - 06.2021
Bachelor of Science - Nursing
UNIVERSITY OF TEXAS-ARLINGTON
ASSOCIATE OF SCIENCE - REGISTERED NURSE
NORTH CENTRAL TEXAS COLLEGE