Summary
Overview
Work History
Education
Skills
Timeline
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Rachel Bentley

Grand Rapids,MI

Summary

Dynamic professional with a proven track record at Farmers Insurance Company, excelling in customer relations and document management. Skilled in office management and known for a positive and professional demeanor, I adeptly handle administrative tasks and resolve complex problems, enhancing operational efficiency and customer satisfaction.

Overview

6
6
years of professional experience

Work History

Receptionist

Valley View
Grand Rapids, MI
02.2024 - Current
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Scheduled and confirmed appointments and meetings for residents.
  • Used company badging system to create badges for new employees and visitors.
  • Greeted visitors, answered general questions and directed to appropriate locations.

Claims Specialist

Montage
Grand Rapids, MI
01.2022 - 01.2023
  • Determined liability, compensability, and benefits due on each claim.
  • Resolved disputes between claimants and providers through negotiation.
  • Documented specific claims by completing and recording forms, reports and logs.
  • Prepared and reviewed insurance-claim forms and related documents for completeness.
  • Provided customer service by responding promptly to inquiries from claimants regarding their benefits or coverage.

Customer Service Representative

Farmers Insurance Company
Caledonia, MI
06.2019 - 01.2022
  • Developed positive relationships with customers through friendly interactions.
  • Presented existing and prospective customers with comprehensive experience involving their individual policies.
  • Consistently used knowledge in the subject to promptly resolve questions/issues.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Licensed in 39 states.

Education

Bachelor of Arts - Communications

Jacksonville State University
Jacksonville, AL
12-2010

Skills

  • Scheduling
  • Professional and polished presentation
  • Business administration
  • Office management
  • Greeting guests
  • Assisting all residents when needed
  • Document management
  • Call redirection
  • File management
  • Mail handling
  • Consistent kindness
  • Scheduling appointments
  • Organization skills
  • Office equipment operations
  • Spreadsheet tracking
  • Positive and professional
  • Security
  • Telephone skills

Timeline

Receptionist

Valley View
02.2024 - Current

Claims Specialist

Montage
01.2022 - 01.2023

Customer Service Representative

Farmers Insurance Company
06.2019 - 01.2022

Bachelor of Arts - Communications

Jacksonville State University

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