Rachel Bolton
Floral Clerk
Portland,OR
Summary
Personable, responsible, creative and honest Service Clerk with excellent history of running smooth, accurate registers, keeping merchandise stocked, maintaining satisfaction of customers and cleanliness of store. Well-organized and dependable with unparalleled dedication to team success, business operations and customer loyalty. Cheerful when assisting customers with requests and meeting special needs. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service. Committed to accuracy and efficiency as achieved through hard work and attention to detail.
Overview
12
12
years of professional experience
8
8
years of post-secondary education
Work History
Cashier
Drake's 7 Dees Nursery
Portland , OR
2018.03 - Current
- Greeted customers entering store, responded promptly to customer needs and made product recommendations.
- Provided friendly service and assistance to clients promoted customer loyalty, satisfaction and sales.
- Helped customers complete purchases and locate items.
- Answered questions about store policies and addressed customer concerns.
- Processed customer refunds and exchanges according to established guidelines.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Tallied cash drawer at beginning and end of each work shift.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Mentored new team members on sales software system operation.
- Worked flexible schedule and extra shifts to meet business needs.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Created price tags and merchandise signs.
- Created arrangements, centerpieces and bows, watered and maintained healthy conditions of indoor and outdoor potted plants.
Cashier
Walgreens
Portland , OR
2018.02 - 2018.08
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Greeted customers entering store and responded promptly to customer needs.
- Collected and authorized payments of guests.
- Tallied cash drawer at beginning and end of each work shift.
- Checked personal identifications during alcohol and tobacco sales.
- Processed customer refunds and exchanges according to established guidelines.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Floral Department Manager
Roche Brothers Supermarkets
Burlington , MA
2017.05 - 2017.12
- Preformed office and retail service duties including keeping financial records, answering telephones, serving customers and receiving payments.
- Inventoried plants and flower care supplies and ordered plants, flowers and supplies from wholesalers and growers.
- Monitored and completed special orders to promote timely deliveries of floral displays, bouquets and decorative items.
- Quoted, generated and processed customer orders to meet specifications and various occasions.
- Collaborated closely with customers to create unique designs for bouquets, wreaths and gifts.
- Maintained thorough knowledge of needs, characteristics and varieties of flowers and greenery used in shop to inform arrangement decisions and provide information to customers.
- Researched latest design trends, colors and vendor products for use in new pieces.
- Prepared new flower and greenery shipments for arrangement by stripping leaves below waterline, cutting new flowers, mixing flower food solutions and filling floral containers with food solutions.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Decreased shrink through close monitoring of department.
- Managed team of 5 employees, overseeing hiring, training and professional growth of employees.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
Floral Clerk
Roche Brothers Supermarkets
Millis , MA
2011.08 - 2017.05
- Greeted customers entering store and answered telephones.
- Educated customers about proper handling and care for maximum life of each flower arrangement or plant.
- Unboxed, tagged and placed products in attractive displays to catch attention of patrons.
- Prepared new flower and greenery shipments for arrangement by stripping leaves below waterline, cutting new flowers, mixing flower food solutions and filling floral containers with food solutions.
- Drove customer satisfaction by providing recommendations for greenery and flower pairings.
- Developed individualized arrangement recommendations based on customers' budget, occasion and preferences.
- Maintained thorough knowledge of needs, characteristics and varieties of flowers and greenery used in shop to inform arrangement decisions and provide information to customers.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Assisted with set up and break down of holiday and seasonal displays.
- Preformed general cleaning duties to maintain a tidy and organized department.
Education
No Degree - Nursing
Curry College
Milton, MA 2013.09 - 2017.05
MACOM Dual Masters - Acupuncture And Oriental Medicine
Oregon College of Oriental Medicine
Portland, OR 2018.09 - 2022.08
Skills
Customer assistance
Timeline
MACOM Dual Masters - Acupuncture And Oriental Medicine
Oregon College of Oriental Medicine
2018.09 - 2022.08
Cashier
Drake's 7 Dees Nursery
2018.03 - Current
Cashier
Walgreens
2018.02 - 2018.08
Floral Department Manager
Roche Brothers Supermarkets
2017.05 - 2017.12
No Degree - Nursing
Curry College
2013.09 - 2017.05
Floral Clerk
Roche Brothers Supermarkets
2011.08 - 2017.05
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