Rachel Etcheverry
Merced,CA
Summary
Well-rounded, friendly, hardworking Bartender committed to providing guests with genuine hospitality, customer service, and delivering exceptional services in bar area. Talented and skilled multitasker comfortable juggling competing priorities. Devoted to giving every customer a positive and memorable experience. Offering 16 years of experience in providing patrons with superior service.
Overview
15
15
years of professional experience
Work History
Bartender Shift Manager
Five Ten Bistro
Merced, CA
07.2021 - Current
- Greeted customers and provided excellent customer service.
- Processed payments accurately and efficiently with POS system.
- Poured wine, beer and cocktails for patrons.
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
- Resolved customer complaints in a professional manner.
- Performed opening and closing duties including restocking supplies.
- Adhered to state regulations regarding serving alcohol responsibly.
- Developed good working relationships with fellow employees through effective communication.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Bartender Supervisor
La Hacienda Ranch
Merced, CA
03.2013 - 08.2020
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Assisted in setting up the bar for service shift.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Stocked ice bins and coolers as needed throughout shift.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Cleansed glasses with sanitizing solution after each use.
- Resolved customer complaints in a professional manner.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Performed opening and closing duties including restocking supplies.
Bartender
O'Ryleigh's
Merced, CA
11.2008 - 02.2013
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Adhered to state regulations regarding serving alcohol responsibly.
- Followed safety protocols while handling sharp tools or dangerous chemicals.
Education
Bachelor of Science - Psychology
California State University - Stanislaus
Turlock, CA05-2024
Associate of Arts - General AA
Modesto Junior College
Modesto01-2021
Skills
- POS System Operation
- Courteous
- Safe Serving Knowledge
- Customer Service Expertise
- Salesmanship
- Maintaining a Clean Bar
- Outgoing Personality
- Anticipating Guest Needs
- Marketing and Sales Experience
- Engaging Personality
- Organizational Ability
- ABC Regulations
- Handling Difficult Customers
- Outstanding Customer Service
Timeline
Bartender Shift Manager
Five Ten Bistro
07.2021 - Current
Bartender Supervisor
La Hacienda Ranch
03.2013 - 08.2020
Bartender
O'Ryleigh's
11.2008 - 02.2013
Bachelor of Science - Psychology
California State University - Stanislaus
Associate of Arts - General AA
Modesto Junior College
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