RACHEL GOLDEN
Fort Lauderdale
Summary
Dynamic Mortgage Loan Officer and Real Estate Agent with over 10 years of diverse experience in sales, customer service, and team leadership. Proven ability to build and maintain strong client relationships, ensuring a seamless experience from initial contact to closing. Adept at developing marketing strategies and generating leads, consistently driving business growth. Strong negotiation skills complemented by a deep understanding of the real estate and mortgage industries, facilitating successful transactions and client satisfaction. Committed to delivering exceptional service and fostering a positive environment for both clients and colleagues.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Sales Manager
Champion Pool Care
Los Angeles, CA
04.2024 - Current
- Developed strategic plans to improve service delivery. Managed and motivated employees. Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication and ensuring high-quality pool servicing. Was in charge of all marketing and acquiring new customers via cold calling.
Mortgage Loan Officer
Network Capital
Miami, Florida
01.2022 - 04.2024
- Contacted pre-qualified borrowers and facilitated warm call transfers to a licensed Mortgage Loan Originator while I was in the process of studying for my NMLS SAFE exam. I excelled quickly although I had no prior call center experience and was always apart of the top 3 highest performers. After taking my mortgage exam and passing on my first attempt in March of 2022, I started working as a licensed MLO and was averaging converting 3 transfers from the call center into applications a day which soon turned into 5-6. Throughout my time at the company, I became extremely well versed at selling refinance loans and attained loan product knowledge. One of my key areas of importance was always maintaining positive relations with existing and potential customers.
Office Manager
Red Carpet Cosmetics
Newport Beach, California
11.2019 - 12.2021
- Oversaw daily business operations to ensure smooth functioning. Managed appointment scheduling and patient flow. Hired, trained and evaluated team members. Created a positive work environment and ensured high levels of customer satisfaction. Addressed client concerns and resolved issues promptly. Worked along side the owner to manage budgets, payroll, and inventory. I implemented marketing strategies to attract new clients and managed events we would frequently host for new and existing clients.
Outside Sales Representative
Sunrun Solar
Los Angeles, California
12.2019 - 03.2020
- Met and exceeded monthly sales requirements. Went on 2-4 company leads per day as well as generated my own leads. Evaluated the customer's energy usage to design the best system for their solar needs. Provided the best customer service and customer experience every step of the way- from initial contact to installation. Developed and maintained sustainable relationships with all customers that lead to referrals from approximately 50% of my clients. Attended every sales meeting and training to maintain up-to-date knowledge of the solar industry.
Territory Manager
Vivint Solar
Los Angeles, California
01.2019 - 12.2019
- Generated my own solar customer leads through independent door knocking and educated the customer on the options for going solar as well as the many benefits and then worked with the design team to develop a proposal. Attended the site survey of the house, submitted paperwork for permitting and scheduling of the install. Always provided the utmost customer service and immediately addressed any questions or concerns the customer had. I built a strong rapport with every customer which lead to over 50% of my installs providing me with 1-3 referrals. I was constantly working to build my pipeline and follow up with potential customers.
New Home Sales Consultant
Pacesetter Homes
Austin, Texas
02.2016 - 01.2018
- Made the jump from working on the administrative side for Pacesetter Homes to joining the sales team. Met with potential buyers on-site and gave tours of the model home in the community I was in. Thoroughly answered any questions and concerns. Assisted in the entire sales process, move-in and anytime I was needed after. Maintained a great rapport with all of my clients. Represented the standards of Pacesetter Homes with exceptional communication and presentation skills. Always upheld the best possible customer service.
Sales and Closing Coordinator
Pacesetter Homes
Austin, Texas
07.2015 - 02.2016
- Handled every aspect of the home buying process from the initial sale through closing. Responsible for coordinating the warranties, handling builder documents, processing option and earnest money, monitoring loan status, keeping track of the building process, staying in constant communication with (the sales team, buyers and construction), administering land permits, creating monthly closing calendars and completing commission payments for the sales staff.
Leasing Consultant
Fogelman
Round Rock, Texas
09.2014 - 07.2015
- Worked with clients closely from initial contact to signed lease agreement and provided excellent customer service every step of the way. Built strong, long lasting relationships with current residents with the goal of them renewing their lease. Excelled in having multiple tasks underway at the same time and became very solution oriented. Was committed to exceeding the expectations of residents and potential customers. Created marketing strategies to promote the property and planned community events for the residents.
Assistant Manager
Hooters
McAllen, Texas
03.2012 - 07.2014
- Started as a waitress and quickly was promoted to Assistant Manager. Successfully motivated and led the team to achieve company goals. Was in charge of restaurant marketing primarily via social media. Succeeded in creating a happy and upbeat work environment.
Sales Associate
Hollister Co
McAllen, Texas
09.2011 - 03.2012
- Assisted customers in sales by always keeping a friendly, happy and upbeat persona. Assisted store manager in recording sales.
Education
Bachelor of Business Administration -
Texas State University
Round Rock05-2018
Skills
- Sales
- Negotiation
- Customer Service
- Marketing
- Staff management
- Relationship building
- Verbal and written communication
Certification
- Florida Real Estate Sales Associate
- DBPR #SL3571343
- Florida Mortgage Loan Originator
- NMLS #2307779
Timeline
Sales Manager
Champion Pool Care
04.2024 - Current
Mortgage Loan Officer
Network Capital
01.2022 - 04.2024
Outside Sales Representative
Sunrun Solar
12.2019 - 03.2020
Office Manager
Red Carpet Cosmetics
11.2019 - 12.2021
Territory Manager
Vivint Solar
01.2019 - 12.2019
New Home Sales Consultant
Pacesetter Homes
02.2016 - 01.2018
Sales and Closing Coordinator
Pacesetter Homes
07.2015 - 02.2016
Leasing Consultant
Fogelman
09.2014 - 07.2015
Assistant Manager
Hooters
03.2012 - 07.2014
Sales Associate
Hollister Co
09.2011 - 03.2012
Bachelor of Business Administration -
Texas State University