Rachel Laner
Towaoc,CO
Summary
Orderly and committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
4
4
years of professional experience
Work History
Administrative Assistant
Brunot Wildlife Department
Towaoc, CO
03.2023 - Current
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Handled confidential documents in an organized fashion according to established protocol.
- Scheduled appointments between clients and customers and internal staff members.
- Managed database systems containing customer contact information.
- Answered questions from customers regarding products and services offered by the company.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Developed and implemented filing systems, both digital and physical, improving document organization and retrieval efficiency.
Waitstaff
Ute Mountain Casino & Hotel
Towaoc, CO
05.2023 - 08.2023
- Created new systems for efficient order taking and delivery of food items.
- Monitored staff performance, identified areas of improvement, and provided feedback to employees.
- Ensured compliance with all health and safety regulations relating to food service operations.
- Assisted with resolving customer complaints in a professional manner.
- Assisted customers with menu selections according to their dietary needs or preferences.
- Ensured that orders were accurate before they were sent out from the kitchen.
- Ensured that all tables are properly cleared after each guest leaves the restaurant.
- Cleared dishes from tables during and after meal service to maintain clean dining area.
Waitstaff
Ute Mountain Casino & Hotel
Towaoc, CO
02.2021 - 11.2021
- Created new systems for efficient order taking and delivery of food items.
- Ensured compliance with all health and safety regulations relating to food service operations.
- Assisted with resolving customer complaints in a professional manner.
- Provided support to the kitchen staff when needed.
- Assisted customers with menu selections according to their dietary needs or preferences.
- Ensured that all tables are properly cleared after each guest leaves the restaurant.
Education
High School Diploma -
Montezuma-Cortez High School
Cortez, CO05-2005
Some College (No Degree) -
Eastern New Mexico University - Ruidoso
Ruidoso, NMSkills
- Spreadsheet Management
- Workflow Optimization
- Minute Taking
- Clerical Support
- Presentation Design
- Database Management
- Data Entry
- Information Security
- Memo preparation
- Filing
- Office Administration
- Typing 75 WPM
- Multi-Task Management
- PC proficient
Timeline
Waitstaff
Ute Mountain Casino & Hotel
05.2023 - 08.2023
Administrative Assistant
Brunot Wildlife Department
03.2023 - Current
Waitstaff
Ute Mountain Casino & Hotel
02.2021 - 11.2021
High School Diploma -
Montezuma-Cortez High School
Some College (No Degree) -
Eastern New Mexico University - Ruidoso
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