Rachel Smith
Madison,TN
Summary
Dependable employee providing fast, high-quality customer service to guests in restaurant settings. Adaptable and professional with expertise in personal development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
7
7
years of professional experience
Work History
Server and Bartender
The Mockingbird
04.2023 - Current
- Enhance customer satisfaction by promptly attending to their needs and providing personalized service.
- Increase sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintain a clean and orderly dining area for an enjoyable guest experience.
- Demonstrate strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborate with team members during busy shifts for efficient workflow and excellent guest experiences.
- Support colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Shift Lead, Server, Bartender
Chopper Tiki
02.2021 - 06.2023
- Enhanced customer and employee satisfaction through effective conflict resolution and prompt service.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Collaborated with management to develop strategies for improving overall store operations.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Conducted regular team meetings to discuss progress, address concerns, and set goals for continued improvement.
- Assisted in the development of promotional materials and marketing efforts to drive sales growth.
- Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
- Managed staff schedules effectively, resulting in reduced overtime costs without sacrificing customer experience or employee satisfaction.
- Streamlined inventory management processes to reduce waste and increase profitability.
Barback
The Guesthouse Bar
08.2020 - 01.2021
- Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.
- Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
- Reduced waste by accurately measuring and portioning ingredients for mixed drinks.
- Ensured smooth bar operations by promptly cleaning glassware and utensils, allowing bartenders to focus on serving customers.
Private Event Bartender
The Citrus Club Orlando
02.2017 - 08.2018
- Provided personalized drink recommendations and engaged in friendly conversation.
- Streamlined beverage service by efficiently managing multiple orders and accurately mixing drinks according to recipes.
- Maintained a clean and organized bar area, ensuring optimal working conditions for efficient service delivery.
- Contributed to increased event satisfaction by promptly addressing guest inquiries and resolving any issues that arose.
Education
Bachelor of Arts - Journalism
University of Central Florida
Orlando, FL05.2020
Minor - Sociology
University of Central Florida
Orlando, FL05.2020
Skills
- High-volume dining
- Hospitality service expertise
- Cash Handling
- Point of sale operation
- Menu Memorization
- Team Player
- Adaptable and Flexible
- Attention to Detail
- Cool Under Pressure
REFERENCES
Max Karlin
General Manager, Chopper Tiki
(516) 244-5855
Jen Fuller
AGM, The Mockingbird
(615) 653-8152
Julio Hernandez
Owner & Chef, Maiz de la Vida
(917) 226-6428
Timeline
Server and Bartender
The Mockingbird
04.2023 - Current
Shift Lead, Server, Bartender
Chopper Tiki
02.2021 - 06.2023
Barback
The Guesthouse Bar
08.2020 - 01.2021
Private Event Bartender
The Citrus Club Orlando
02.2017 - 08.2018
Bachelor of Arts - Journalism
University of Central Florida
Minor - Sociology
University of Central Florida
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