Summary
Work History
Education
Skills
Timeline
Generic

Rachel Thornhill

Bonners ferry,ID

Summary

Versatile guest service representative known for strong verbal communication and detail-oriented approach. Experienced in managing guest needs and enhancing satisfaction during peak periods, ready to contribute to a dynamic team environment.

Work History

Guest Service Representative

Talus Rock Retreat
Sandpoint, ID
  • Provided exceptional customer service by addressing guest inquiries and resolving issues promptly.
  • Assisted in managing reservations and check-ins to ensure smooth guest experiences.
  • Collaborated with team members to maintain cleanliness and organization of common areas.
  • Utilized property management software to process transactions and manage guest accounts effectively.
  • Adapted quickly to changing guest needs, ensuring satisfaction during peak times.
  • Conducted regular inventory checks on supplies to maintain operational readiness for guests.
  • Engaged with guests proactively to enhance their overall stay and gather feedback for improvements.

Professional Cleaner

Kootenai Health Hospital
Couer D'Alene ID
  • Ensured cleanliness standards met in patient rooms and common areas.
  • Utilized specialized cleaning equipment to maintain hospital hygiene protocols.
  • Disinfected surfaces and medical equipment following infection control guidelines.
  • Assisted in training new staff on cleaning procedures and safety practices.
  • Conducted routine inspections to identify areas needing attention or improvement.
  • Implemented efficient cleaning schedules to enhance workflow and reduce downtime.
  • Delivered quality customer service to address urgent needs and cleaning requests.

Welder's Helper

Holloman INC
Casper, WY
  • Assisted welders in preparing materials for fabrication processes.
  • Maintained and organized welding tools and equipment to ensure efficiency.
  • Followed safety protocols to create a secure work environment.
  • Supported team in performing routine maintenance on welding machinery.
  • Monitored inventory levels of welding supplies and reported shortages.

Line Cook

Home Place
Purvis, MS
  • Prepared ingredients and meals according to standardized recipes and presentation guidelines.
  • Maintained cleanliness and organization of kitchen workstations to ensure food safety compliance.
  • Assisted in inventory management by tracking stock levels and notifying supervisors of shortages.
  • Collaborated with team members to meet service demands during peak hours efficiently.
  • Implemented workflow improvements that enhanced kitchen efficiency and minimized waste.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.

Waitress

Home Place
Purvis, MS
  • Provided excellent customer service, ensuring satisfaction and repeat business.
  • Efficiently managed multiple tables in fast-paced dining environment.
  • Collaborated with kitchen staff to coordinate timely food delivery.
  • Processed transactions accurately using point-of-sale systems.
  • Maintained cleanliness and organization of dining area and service stations.
  • Handled customer inquiries and resolved issues promptly to enhance experience.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.

Education

High School Diploma -

Homeschool
Columbia, MS

Skills

  • Customer service
  • Detail-oriented
  • Guest accommodations
  • Food and beverage area setup
  • Documentation and reporting
  • Information protection
  • Reservation processing
  • Verbal and written communication
  • Clear communication
  • Guest experiences

Timeline

Guest Service Representative

Talus Rock Retreat

Professional Cleaner

Kootenai Health Hospital

Welder's Helper

Holloman INC

Line Cook

Home Place

Waitress

Home Place

High School Diploma -

Homeschool

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