Summary
Overview
Work History
Education
Skills
Timeline
Generic
Rachel Williams

Rachel Williams

Bourbonnais,United States

Summary

With over 10 years of customer service and sales experience, I possess exceptional communication skills and a strong ability to collaborate effectively. My recent role at a compliance company has provided valuable insights into operational processes and emphasized the importance of adhering to regulations. This experience has allowed me to develop a deep understanding of the steps required for compliance, ensuring optimal outcomes. Throughout my experience, I have come to admire the behind-the-scenes efforts in ensuring companies are proactive in managing their time, money, and safety culture. Additionally, I have successfully led newer representatives through a mentorship program, enabling them to excel in their roles.

Overview

17
17
years of professional experience

Work History

Account Representative

J J Keller and Associates
02.2022 - Current
  • Assisting companies in compliance needs.
  • Helping customers understand areas of risk within their operations.
  • Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
  • Developed presentations showcasing product offerings tailored specifically to individual client needs, driving interest in our services furthering the closing process effectively.
  • Provided regular performance updates to management on account portfolio status, ensuring transparency throughout the organization.
  • Contributed to team objectives in fast-paced environment.

MEMBER SERVICE REPRESENTATIVE

Fieldstone Credit Union
02.2016 - 04.2021
  • Reached out to customers to verify information and follow up on issues
  • Received and submitted payments and applied amounts to customer balances
  • Supported department staff by performing a wide range of clerical and administrative tasks
  • Opened new customer accounts, including checking, savings and lines of credit
  • Balanced daily cash deposits and bank vault inventory with a zero error rate
  • Examined checks for identification and endorsement
  • Processed cash withdrawals.

TRUCK UNLOADER

Kohl's Bourbonnais
01.2015 - 06.2016
  • Loaded and unloaded packages from loading dock to trucks
  • Maintained a clean and orderly work area to avoid hazards.

SALES

Gap Outlet
04.2015 - 02.2016
  • Recommended merchandise based on customer needs
  • Provided expert product and service information
  • Operated a cash register to process cash, check and credit card transactions
  • Worked with the customer service team on cash register operations and handled complex transactions such as Credit card sales.

SALES ASSOCIATE

Menards
06.2013 - 06.2015
  • Administered all point of sale opening and closing procedures
  • Guided customers in choosing items that reflected personal style and shape
  • Placed special orders and called other stores to find desired items
  • Maintained product, service and company policy knowledge to serve as a resource to both coworkers and customers
  • Described merchandise and explain operation of merchandise to customers.

CUSTOMER SERVICE REPRESENTATIVE

Hove Nissan
01.2012 - 04.2013
  • Maintained adequate cash supply in cash drawers in multiple checkout stations
  • Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service
  • Filling paper work alphabetically and numerically.

SALES REPRESENTATIVE

Fitness Premier Bourbonnais
04.2008 - 07.2012
  • Administered all point of sale opening and closing procedures
  • Offered product and service consultations and employed upselling techniques to increase sales
  • Worked flexible schedule to accommodate changing customer levels
  • Operated a cash register to process cash, check and credit card transactions
  • Computed sales prices, total purchases and processed payments.

Education

General -

Kankakee Community College
Kankakee, IL

High School Diploma -

Bradley High School
Bradley, IL
01.2011

Skills

  • Microsoft Office
  • Quick learner
  • Financial records and processing
  • Client-focused
  • Excellent communication
  • Time management skills
  • Positive learning process
  • Mentoring

Timeline

Account Representative

J J Keller and Associates
02.2022 - Current

MEMBER SERVICE REPRESENTATIVE

Fieldstone Credit Union
02.2016 - 04.2021

SALES

Gap Outlet
04.2015 - 02.2016

TRUCK UNLOADER

Kohl's Bourbonnais
01.2015 - 06.2016

SALES ASSOCIATE

Menards
06.2013 - 06.2015

CUSTOMER SERVICE REPRESENTATIVE

Hove Nissan
01.2012 - 04.2013

SALES REPRESENTATIVE

Fitness Premier Bourbonnais
04.2008 - 07.2012

General -

Kankakee Community College

High School Diploma -

Bradley High School
Rachel Williams