Job Search Status
Open to workDesired start date: Open to discussion
Desired Job Title
Property ManagerOccupancy SpecialistWork Type
Full TimeLocation Preference
On-SiteLocation: US
Open to relocation: Yes
Open To Work
Verified
This profile is verified using an email address.
Rachel D. Kelley
Work Preference
Summary
Dynamic Property Manager with extensive knowledge of Contract, Project, Property, and Vendor Management. I have managed all aspects of the housing project process, from site acquisition and project conception through construction completion, and lease-up. I am adept at all LIHTC, HUD and local housing authorities processes. Known for collaborative approach and commitment to excellence.
Work History
Property Manager
John Stewart
01.2016 - Current
- Managed tenant relations, ensuring prompt communication and resolution of issues.
- Oversaw property maintenance schedules, coordinating with contractors for timely repairs.
- Conducted property inspections to ensure compliance with safety and quality standards.
- Developed and implemented effective marketing strategies to attract prospective tenants.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Coordinated with legal counsel to resolve tenant disputes.
- Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
- Enhanced security measures, significantly reducing incidents on property premises.
- Developed comprehensive emergency response plan, improving preparedness for unexpected events.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
Occupancy Specialist
Renoir Staffing Services
06.2014 - 01.2016
- Managed occupancy tracking and reporting for multiple properties to ensure optimal space utilization.
- Coordinated tenant communications and lease agreements, enhancing resident satisfaction and retention rates.
- Maintained accurate records of all tenant interactions using property management software systems, ensuring streamlined communication among team members.
- Stayed current with industry trends and regulatory changes by attending conferences, workshops, and training sessions related to affordable housing best practices.
- Supported management in maintaining a strong reputation for the property by adhering to ethical guidelines and demonstrating professionalism in all interactions with tenants.
- Maintained high occupancy rates by effectively marketing available properties to eligible applicants.
- Coordinated move-ins and move-outs efficiently, minimizing vacancy periods while maintaining high-quality standards for incoming tenants.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Planned special events such as lotteries, dedications and project tours.
Overview
1
1
Certification
12
12
years of professional experience
Education
Associate of Applied Science - Business Administration
Heald College
CASkills
Property management
Property inspections
Payment collection
Customer service-focused
Rent collection
Lease renewals
Exceptional oral and written communication skills
Tenant relations
Staff management
Leasing and sales
Property tours and inspections
Eviction procedures
Maintenance scheduling
Vendor management
Multi-family property management
Financial budgeting and reporting
Compliance monitoring
New construction
Fair housing compliance
Codes compliance
Certification
Fire Life Safety
Timeline
Property Manager
John Stewart
01.2016 - Current
Occupancy Specialist
Renoir Staffing Services
06.2014 - 01.2016
Associate of Applied Science - Business Administration
Heald College