Rachel Engelman
Kerman,CA
Summary
Skilled Customer Service Lead with a proven history of reliability, resourcefulness and effective leadership. Dedicated Customer Service employee with knowledge of service, delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
Work History
Customer Service Lead
Dunn Edwards Paints
02.2022 - Current
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Improved team efficiency by implementing new training procedures and streamlining work processes.
- Managed high call volumes while maintaining a professional demeanor, resulting in increased customer loyalty.
- Exceeded performance goals consistently through effective communication and problem-solving skills.
- Established strong relationships with customers, leading to repeat business and positive feedback.
Warehouse Packer
Amazon
05.2021 - 02.2022
- Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
- Increased order accuracy by meticulously following picking lists and double-checking packed items.
Multi-Purpose Clerk
Save Mart Supermarkets - N. California Division
11.2014 - 05.2021
- Enhanced customer satisfaction by providing efficient and friendly service.
- Assisted in inventory management tasks, ensuring accurate stock levels and timely replenishment of products.
- Provided exceptional customer assistance, resolving issues promptly and professionally.
- Assisted in training new employees on store procedures and policies for improved performance outcomes.
Education
No Degree - Psychology
Fresno City College
Fresno, CAHigh School Diploma -
Central High School
Fresno, CA06.2014
Skills
- Client Engagement
- Communication
- Order Management
- Administrative Duties
- Time Management
- Multitasking
Timeline
Customer Service Lead
Dunn Edwards Paints
02.2022 - Current
Warehouse Packer
Amazon
05.2021 - 02.2022
Multi-Purpose Clerk
Save Mart Supermarkets - N. California Division
11.2014 - 05.2021
No Degree - Psychology
Fresno City College
High School Diploma -
Central High School
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