Raeleen Kolii
Kapolei
Summary
Results-driven commercial manager with a strong focus on customer relationship management, market analysis, and effective communication. Proven ability to enhance customer satisfaction and drive growth through strategic marketing initiatives.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Commercial Manager
Pyramid Insurance Center
Honolulu
10.2025 - Current
- Managed customer relationships to ensure satisfaction with services provided.
- Assisted in resolving customer complaints regarding products or services delivered.
- Maintained an up-to-date database of current customers and potential leads.
- Supported team members by fostering open communication and collaboration to enhance project outcomes.
- Analyzed market trends to identify opportunities for growth and development.
- Developed and implemented marketing strategies for insurance products.
- Prepared detailed reports on sales performance and market analysis.
- Delivered insights for customers and markets and determined whether existing products met needs.
- Developed strategies for cost savings initiatives while maintaining quality standards.
- Reviewed, analyzed and negotiated contracts to ensure that all terms and conditions met the company's objectives.
- Conducted market research to create improved business plans.
- Supported sales team members to drive growth and development.
- Coordinated Daily Field Reports (DFRs) and distributed to clients.
Insurance Customer Service Representative
Pyramid Insurance center
Honolulu
08.2021 - 10.2025
- Assisted with customer inquiries, complaints, and requests for information regarding insurance policies.
- Responded promptly to emails and phone calls from customers seeking assistance.
- Fostered strong relationships with clients through effective communication and attentive service.
- Responded to queries, solved, or referred problems and followed up with clients to increase satisfaction.
- Asked probing questions and offered solutions to resolve customer issues.
- Collaborated with colleagues to identify and implement effective solutions for complex customer inquiries.
- Assisted customers with policy inquiries and claim submissions.
- Explained coverage options and answered questions regarding insurance products.
- Documented customer interactions accurately in the company database.
- Processed policy renewals and changes efficiently for client accounts.
- Collaborated with underwriters to resolve complex customer issues.
- Handled escalated complaints with empathy and professionalism.
- Maintained up-to-date knowledge of industry regulations and compliance standards.
- Provided quotes on various types of insurance policies.
- Advised customers on available coverage options that best fit their individual needs.
- Developed strong relationships with clients by providing exceptional customer service.
- Navigated computer system to look up customer information and update policies.
- Greeted customers and provided prompt, courteous service.
- Conducted follow-up calls to ensure satisfactory resolution of customer issues.
- Verified accuracy of customer data entered into the system.
Scanning Operator
Century Computer
Honolulu
01.2009 - 12.2020
- Updated databases with accurate information regarding scanned content.
- Maintained accurate records of scanned materials and metadata entries.
- Organized hard copy material prior to scanning, according to established procedures.
- Processed large volumes of documents in a timely manner while maintaining high quality standards.
- Executed tasks according to established guidelines set forth by the management team.
- Streamlined workflow processes to enhance productivity within the scanning department.
- Collaborated with team members to ensure quality control in scanning processes.
- Operated high-speed scanning equipment for document digitization processes.
- Maintained accurate records of scanned documents in the electronic filing system.
- Ensured document quality by performing routine inspections during scanning.
- Collaborated with team members to streamline scanning workflows and processes.
- Assisted in training new staff on scanning procedures and equipment usage.
- Managed the organization of physical documents before and after scanning tasks.
- Scanned materials using a flatbed scanner, a duplex scanner, or a multi-function device as needed.
- Collaborated with IT department personnel to address any software or hardware issues that arose while operations.
- Received training in advanced image processing techniques, such as OCR.
Education
Medical Billing And Coding Certificate - Medical Billing And Coding
University of Phoenix
Tempe, AZ03-2021
Skills
- Customer relationship management
- Contract negotiation
- Market analysis
- Marketing strategy development
- Sales performance reporting
- Insurance policy expertise
- Team collaboration
- Effective communication
- Problem solving
- Account management
- New business opportunities
- Verbal and written communication
- Client relations
- Customer billing
- Multitasking
- Teamwork
- Ongoing Improvement
Certification
Medical Billing and Coding Certificate
Timeline
Commercial Manager
Pyramid Insurance Center
10.2025 - Current
Insurance Customer Service Representative
Pyramid Insurance center
08.2021 - 10.2025
Scanning Operator
Century Computer
01.2009 - 12.2020
Medical Billing And Coding Certificate - Medical Billing And Coding
University of Phoenix