Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

RAFAEL FERNANDEZ

Miami,Fl

Summary

Versatile professional with expertise in operations management, problem resolution, and strategic planning, combined with strong technical skills in automotive diagnostics, engine repair, and welding (MIG & TIG). Adept at managing vendor and stakeholder relationships, client accounts, and team operations to ensure efficiency and customer satisfaction. Known for strong communication and presentation skills, with a proven ability to bridge technical knowledge and business needs to deliver high-quality solutions and long-term value.

Overview

12
12
years of professional experience

Work History

Operations Supervisor

ArquiCoat
Miami, FL
06.2025 - Current
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
  • Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
  • Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
  • Assisted team with day to day tasks such as, Application of Modine products, disassembly and reassembly of units to be/already coated.
  • In charge of keeping customer relations to an upmost high and help sales of services.

Business Technology Consultant

Milner Technologies
01.2024 - 06.2025
  • Improved client satisfaction by implementing innovative technology solutions tailored to their specific needs.
  • Mentored junior team members to foster professional growth and promote knowledge sharing within the organization.
  • Directed IT services, counseled executives and collaborated with senior management on strategic planning.
  • Conducted comprehensive assessments of client systems, providing actionable recommendations for improvements and upgrades.
  • Responsible for bringing in new business, as well as hosting networking events to show new technology for businesses.

Lead Light Equipment Technician Fuel Operations

Miami Dade County, ISD Fleet
12.2020 - 01.2024
  • Responsible for maintenance and repair of over 20 Miami Dade County owned fuel sites and bulk sites.
  • Work with departments county-wide to ensure the proper installation, operation, and upkeep of Miami Dade County's VIT systems.
  • Responsible for ensuring the cleanliness and safety standards of Miami Dade county fuel sites are met.

Assistant Facility Supervisor

Miami Dade County, ISD Fleet Management
Miami, FL
01.2019 - 01.2020
  • Tasked with the running of Stations 1 and 9, where I managed the work of four employees, increasing crew efficiency by over 20% in three months' time.
  • Oversaw day-to-day operation of both shops, including the opening and closing of repair orders in a timely manner, ensuring customer service standards were met, and verifying shop inventory.
  • Executed county policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment.
  • Responsible for running Shop 3C/Welding, overseeing the maintenance and repair of heavy equipment for various departments, including Solid Waste, Road and Bridges, and Parks and Recreation, while simultaneously assisting with the operation of the Tire Shop.
  • Responsible for verifying and processing invoices for payment, arranging and approving outside vendor services, fuel island emergency dispensing and receiving, quarterly parts inventories at all locations, assisting with capital inventory, training new hired technicians and maintenance repair techs, inputting assignment location of vehicles, customer service, and assisting facilities with improvements.

Lead Light Equipment Technician

Miami Dade County, ISD Fleet
01.2014 - 01.2019
  • Responsible for the diverse maintenance and repair of over 2,000 county-owned and operated vehicles assigned to Shop 1.
  • Assisted MDPD with the replacement of damaged vehicle engines due to contaminated fuel.
  • Contributed to training three other light equipment technicians on the removal and replacement of engines in a quicker, more efficient, safe manor compared to the dealer; allowing Shop 1 to replace a great number of engines with less vehicle down time than the dealership, in turn providing MDPD with the vehicles necessary for daily operations.
  • Received training to handle customers, parts, vendors, and all management duties and responsibilities, some of which include overseeing and ensuring the proper operations of vehicle maintenance within fleet.

Education

High School -

Hialeah Senior High School
Hialeah, FL
01.2007

Skills

  • Problem resolution
  • Operations management
  • Organizational skills
  • Strategic thinking
  • Vast knowledge of engine repair
  • Automotive diagnostics
  • Knowledgeable Welder in MIG & TIG Welding
  • Vendor & stakeholder management
  • Account management
  • Communication & presentation skills
  • Client relationship management

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Operations Supervisor

ArquiCoat
06.2025 - Current

Business Technology Consultant

Milner Technologies
01.2024 - 06.2025

Lead Light Equipment Technician Fuel Operations

Miami Dade County, ISD Fleet
12.2020 - 01.2024

Assistant Facility Supervisor

Miami Dade County, ISD Fleet Management
01.2019 - 01.2020

Lead Light Equipment Technician

Miami Dade County, ISD Fleet
01.2014 - 01.2019

High School -

Hialeah Senior High School

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