Rafael Payano
The Bronx,United States
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment. Service-oriented professional focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills.
Overview
6
6
years of professional experience
Work History
General Manager
SSP America
Queens, NY
01.2023 - Current
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Oversaw product development initiatives from concept through completion stages.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
Bartender
SSP America
Queens, NY
01.2019 - 11.2022
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Provided drink suggestions to customers based on their preferences.
- Processed payments accurately and efficiently with POS system.
- Assisted in setting up the bar for service shift.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Stocked ice bins and coolers as needed throughout shift.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
Education
Bachelor of Science - Criminal Justice
Berkeley College
New York, NY08-2022
Skills
- Purchasing
- Talent Development
- Labor Management
- Food Preparation
- Guest Relations
- Employee Retention
- Food Safety
- Health codes compliance
- Payment Processing
- Beverage Preparation
- Menu Memorization
- Outgoing Personality
- Cash Register Operation
- Responsible Alcohol Service
Languages
Spanish
Native/ Bilingual
Timeline
General Manager
SSP America
01.2023 - Current
Bartender
SSP America
01.2019 - 11.2022
Bachelor of Science - Criminal Justice
Berkeley College
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