Rafi B. Sakur
Cape Coral,FL
Summary
Hardworking and reliable retail leader with 15 years of experience and a proven track record of improving store efficiency, fostering team growth, and enhancing customer satisfaction in fast-paced retail environments. Demonstrated success in implementing effective sales strategies, managing inventory, and creating inclusive work environments across various roles in retail and casting. Fluent in English and Spanish.
Overview
7
7
years of professional experience
Work History
Assistant Store Manager
Aldi
Cape Coral, FL
09.2024 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Manager On Duty
BJ’s
Cape Coral, FL
02.2024 - 09.2024
- Provide outstanding leadership and direction to a 130-member team by enforcing policies and procedures, upholding high standards, and maintaining compliance to deliver impactful business results
- Achieve operational excellence by fostering a culture of diversity and inclusion to increase team engagement and motivation
- Manage daily operations by communicating clearly and concisely, supervising cross-functional teams, and monitoring member service levels to create memorable experiences for 900+ members a day
- Optimize club performance by analyzing key metrics, identifying trends, and capitalizing on opportunities for improvement to maximize profitability and achieve financial targets
Mate/Assistant Store Manager
Trader Joe’s
Fort Myers, FL
11.2018 - 02.2024
- Coordinated with leadership to manage human resources, professional development, sales, merchandising, customer service, facilities, community outreach, budgeting, and operations
- Fostered professional growth by mentoring a team of 100 to strengthen workforce skills and self-motivation, resulting in a high percentage of internal promotions
- Implemented effective sales and merchandising strategies to increase average transaction values by 5% through brand promotion, quality assurance, and enhanced product knowledge
- Delivered superior customer service by modeling proper behaviors, providing personalized support, and resolving complex problems to increase customer satisfaction
- Leveraged emotional intelligence and strong collaboration skills to build trusting relationships, encourage autonomous decision-making, and create an inclusive and supportive work environment
Manager
Little Caesar’s
Homestead, FL
02.2018 - 11.2018
- Directed daily and long-term store functions by effectively managing human resources and financial aspects to reduce overhead costs by 18%
- Implemented a robust inventory control system by monitoring stock levels, placing timely orders, and efficiently managing deliveries to decrease stock-outs by 25%
- Monitored and evaluated staff performance by identifying areas for improvement, communicating constructive feedback, and providing targeted development opportunities to drive business growth
- Increased repeat customers and order frequency by implementing innovative strategies to boost customer satisfaction ratings by 45%
Education
Media and Communications -
College at Old Westbury
Skills
- Retail Operations
- Team Leadership
- Communications
- Microsoft Office Suite
- Customer Service
- Collaboration
- Performance Management
- Safety
- Inventory Control
- Human Resources
- Organization
- Strategic Planning
Languages
Spanish
Professional Working
Timeline
Assistant Store Manager
Aldi
09.2024 - Current
Manager On Duty
BJ’s
02.2024 - 09.2024
Mate/Assistant Store Manager
Trader Joe’s
11.2018 - 02.2024
Manager
Little Caesar’s
02.2018 - 11.2018
Media and Communications -
College at Old Westbury