Raimonda Onjea
Prospect Heights,IL
Summary
Reliable and hardworking professional works autonomously or in teams to serve several customers per shift. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment.
Motivated professional with solid background enhancing operational efficiency and team performance. Responsive to changing business demands with adaptable, strategic approaches. Performance-driven and industrious attitude with innovative mentality focused on driving company success.
Enthusiastic assistant manager offers several years of experience in leadership roles. Excellent team leader and problem solver with resourceful and flexible approach to team management. Knowledgeable about operations and best practices to maintain effective operational output.
Overview
9
9
years of professional experience
Work History
Assistant General Manager
Hyatt Place Waikiki BeachAgm
Rosemont, IL
03.2023 - Current
- Managed daily operations of the store, including scheduling and supervising staff.
- Ensured that customer service standards were met or exceeded at all times.
- Developed and implemented effective strategies to maximize sales and profits.
- Monitored inventory levels and placed orders for new stock as needed.
- Conducted regular performance evaluations for employees to ensure quality standards were maintained.
- Analyzed financial data and prepared reports for senior management.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Maintained accurate records of employee attendance, payroll information, sales figures.
- Prepared weekly schedules for staff members based on their availability.
- Performed administrative tasks such as filing paperwork, preparing documents.
- Motivated and led team members to work together to achieve targets.
- Handled customer complaints and inquiries, ensuring high levels of satisfaction.
- Oversaw daily operations, ensuring efficiency and compliance with company standards.
Front Desk Manager
Hyatt Place Waikiki Beach
Schaumburg, IL
12.2020 - 03.2023
- Greeted guests upon arrival and checked them in to their rooms.
- Managed reservations by answering calls, responding to emails and booking accommodations.
- Organized daily room assignments and ensured all necessary paperwork was completed accurately.
- Provided excellent customer service by addressing guest inquiries promptly and professionally.
- Ensured the front desk area was clean and presentable at all times.
- Performed cashier duties such as taking payments, balancing accounts, handling refunds and resolving any discrepancies that arose.
- Assisted with training new staff members on front desk procedures and policies.
- Monitored occupancy rates for each day as well as weekly and monthly trends to ensure maximum revenue was achieved.
- Resolved customer complaints in a timely manner while maintaining a friendly attitude towards guests.
- Coordinated check-out processes including verifying room charges, collecting payment and issuing receipts.
- Developed systems for tracking customer preferences to improve customer satisfaction ratings.
- Maintained an up-to-date knowledge of hotel services, amenities and promotions.
- Generated reports on occupancy levels, revenue figures and customer feedback.
- Promoted loyalty programs to encourage repeat business from customers.
- Processed employee time sheets, payroll information and other administrative documents.
- Created marketing strategies to increase brand awareness within the local community.
- Prepared monthly budgets for the front office department based on projected sales figures.
- Implemented security protocols such as access control systems for entryways into the hotel lobby.
- Responded promptly to emergency situations such as medical emergencies or fire alarms according to established procedures.
- Managed customer complaints and rectified issues to complete satisfaction.
- Supervised front desk operations, enabling guests to receive superior customer service from hotel staff.
- Managed guest check-in and check-out procedures, reservations and payments.
- Oversaw cash and credit card payment transactions at the front desk.
- Corrected guest issues promptly with knowledgeable and friendly service.
- Replied to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
Certified Teacher Assistant
Miner School
Arlington Heights, IL
03.2020 - 12.2020
- Assisted teachers in preparing and organizing instructional materials, including textbooks and handouts.
- Provided guidance to students on classroom assignments and activities.
- Monitored student behavior in the classroom and intervened when necessary.
- Responsibilities Marked homework assignments, test, and special projects.
● Assisted teachers with instruction and provided clerical support for diverse needs.
● Modeled and taught basic and advanced social skills, conflict management techniques and
study approaches to students.
● Collaborated with the teacher to devise and implement developmentally appropriate
lessons aligning with the school’s philosophy and mission.
● Assisted in development screenings to measure student’s motor, language, and emotional
skills.
● Supervised students and maintained security throughout school buildings and on field trips.
● Participated in meeting with parents concernings the child’s progress and areas of concern
during parent-teacher conferences.
● Drove social, emotional, intellectual, and physical development through age-appropriate
enrichment activities.
● Prepared bulletin boards, classroom materials, and individual student portfolios to support
teacher plans.
● Contributed to a positive, educational setting by delivering gentle discipline and promoting
student success.
3
● Attended in-services, workshops, and seminars.
● Took attendance, graded assignments, and maintained routine students records.
Manager, Team Leader, Superviso
Lutheran Home at Concord Reserve
Arlington Heights, IL
12.2015 - 03.2020
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Developed and implemented standard operating procedures for food service staff.
- Maintained records of food inventory, supplies, and equipment.
- Supervised daily operations of the kitchen staff to ensure compliance with health and safety regulations.
Education
Some College (No Degree) - ESL
William Rainey Harper College
Palatine, IL07-2018
GED -
Eqrem Çabej
Albania06-2009
Skills
- Employee Relations
- Workflow Coordination
- Business operations background
- Team leadership strength
- Business Development
- Operations Management
Languages
English
Full Professional
Spanish
Professional
Albanian
Full Professional
Timeline
Assistant General Manager
Hyatt Place Waikiki BeachAgm
03.2023 - Current
Front Desk Manager
Hyatt Place Waikiki Beach
12.2020 - 03.2023
Certified Teacher Assistant
Miner School
03.2020 - 12.2020
Manager, Team Leader, Superviso
Lutheran Home at Concord Reserve
12.2015 - 03.2020
Some College (No Degree) - ESL
William Rainey Harper College
GED -
Eqrem Çabej
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