Rakefet Lent
Saugerties,New York
Summary
Quality-driven Department Supervisor adept at providing excellent customer service and providing employees clear guidelines and responsibilities. Practiced in customer sales. Strong experience of supervising in a large retail environment. Proactively committed to improving store's operations and ensuring satisfaction in employees and customers. Motivational with excellent communication and reasoning skills. Easily manage various personalities and provide continuous support to coworkers.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Department Supervisor
Lowe's Home Centers, LLC
Kingston, NY
04.2009 - Current
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Trained new employees on overall company and department-specific policies and procedures.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
- Managed team of 4 employees, delegated tasks and held each employee accountable for completing assignments.
- Mentored junior staff members to develop their skills and advance within the company, increasing overall productivity and team performance.
- Fostered a positive working environment by actively engaging in team-building activities, promoting open communication channels, and recognizing individual achievements.
- Mentored team members to enhance professional development and accountability in workplace.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Achieved consistent on-time completion of projects by effectively delegating tasks and setting clear expectations for team members.
- Trained team members in successful strategies to meet operational and sales targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Handled cash register, returns, and refunds.
Volunteer EMT
New Paltz Rescue Squad
New Paltz, NY
02.2006 - 11.2008
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Managed inventory of medical supplies, ensuring adequate stock levels for effective emergency response.
- Increased patient comfort during transport by providing compassionate care and addressing individual needs.
- Collaborated with medical professionals to communicate patient needs with accuracy and speed using hospital and medical codes.
- Streamlined documentation processes for efficient patient information transfer between EMS personnel and hospital staff.
Education
No Degree - Certified Clinical Medical Assistant
Ulster County Community College
Stone Ridge, NY05.2024
Associate of Applied Science - Paramedics
Dutchess Community College
Poughkeepsie, NY12.2007
Skills
- Customer Service
- Problem Resolution
- Workplace Safety
- Problem-Solving
- Leadership skills
- Staff Supervision
- Interactive communication skills
- Leadership competency
Certification
CPR, BLS, CCMA
Languages
Hebrew
Native or Bilingual
Timeline
Department Supervisor
Lowe's Home Centers, LLC
04.2009 - Current
Volunteer EMT
New Paltz Rescue Squad
02.2006 - 11.2008
No Degree - Certified Clinical Medical Assistant
Ulster County Community College
Associate of Applied Science - Paramedics
Dutchess Community College