Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rakel Hetland

Eugene,OR

Summary

Professional with experience in gym management and team leadership. Extensive background in customer service and conflict resolution. Looking for a new role as I relocate to Eugene, Oregon.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Assistant Manager

Planet Fitness
Bonney Lake
09.2024 - 04.2025
  • Managed customer service inquiries and complaints in a timely manner.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Supervised daily operations, including scheduling shifts and delegating tasks.
  • Upsold memberships to new members.
  • Maintained the cleanliness of the gym floor and equipment.

ICU Technician

PeaceHealth St. Joseph Medical Center
Bellingham, WA
03.2024 - 06.2024
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
  • Performed EKGs, blood glucose tests, and bladder ultrasounds to monitor patient status.
  • Set up hospital rooms for new admits, and cleaned equipment.

Barista

Haggen - Starbucks
Bellingham, Washington
06.2022 - 12.2023
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
  • Created promotional displays for advertising special events or promotions.
  • Adhered to health department regulations concerning sanitation standards.
  • Memorized recipes and procedures for a wide variety of drinks.

Education

Some College (No Degree) - Pre-Nursing

Whatcom Community College
Bellingham

Skills

  • Employee training
  • Conflict resolution
  • Performance evaluation
  • Customer service
  • Team management
  • Team leadership
  • Sales techniques

Certification

  • Certified Nursing Assistant
  • Basic Life Support
  • CPR

Timeline

Assistant Manager

Planet Fitness
09.2024 - 04.2025

ICU Technician

PeaceHealth St. Joseph Medical Center
03.2024 - 06.2024

Barista

Haggen - Starbucks
06.2022 - 12.2023

Some College (No Degree) - Pre-Nursing

Whatcom Community College

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