Rakesh Pardeshi
Fresno,CA
Summary
Accomplished Team Manager and Dispatcher with a proven track record at Standard Chartered Bank and P & S Dispatch Services Inc, enhancing team productivity and ensuring efficient delivery coordination. Expert in customer relationship management and stress tolerance, I've significantly improved employee satisfaction and operational compliance through strategic leadership and effective communication.
Overview
20
20
years of professional experience
3
3
years of post-secondary education
Work History
Dispatcher
P & S Dispatch Services Inc
05.2019 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Ensured compliance with local, state, and federal regulations related to emergency communications.
Team Manager
Standard Chartered Bank
02.2005 - 08.2018
- Led employee relations through effective communication, coaching, training, and development.
- Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
- Enhanced team productivity by implementing efficient task delegation and time management strategies.
- Developed a high-performing team by recruiting top talent, providing ongoing training, and fostering a positive work environment.
- Ensured compliance with company policies as well as industry regulations through diligent oversight of daily operations and staff adherence to guidelines.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
Education
High School Diploma -
Chhatrapati Shahu Ji Maharaj University - India
03.2002 - 05.2005
Skills
- Data Entry
- Dispatch software
- Stress Tolerance
- Dispatching procedures
- Customer Relations
- Customer Relationship Management
- Work Order Management
- Database Maintenance
Languages
English
Full Professional
Timeline
Dispatcher
P & S Dispatch Services Inc
05.2019 - Current
Team Manager
Standard Chartered Bank
02.2005 - 08.2018
High School Diploma -
Chhatrapati Shahu Ji Maharaj University - India
03.2002 - 05.2005