Ralena Reyes

Communicated effectively with shuttle drivers and customers to provide accurate pickup and drop-off location details. Resolved time-sensitive issues and customer concerns with efficiency and professionalism. Directed drivers on upcoming tasks and maintained clear scheduling to optimize workflow. Allowed a clean and safe workspace to support focus and operational excellence. Monitored and controlled the daily schedule to ensure timely service and customer satisfaction.

• Monitored vehicle locations using tracking systems for timely updates.
• Assisted customers with inquiries and provided transportation information.
• Documented incident reports and communicated issues to management promptly.
• Communicated and coordinated with shuttle drivers and our clients to ensure timely appointments and customer satisfaction.

Analyzed products that were returned from buyer, to determine if we were able to resell it or distribute it somewhere else. Managed a safe and organized work are for safety policies. Developed time-management skills for my position to ensure being on time. Joined and participated in many work events; including a cleaning group to evaluate the warehouse for removal and replacement of damaged tape or other unwanted materials.

• Operated material handling equipment to move products efficiently.
• Collaborated with team members to meet daily production goals.
• Inspected and verified driving equipment for any reports of damages, lost goods, and accuracy.

Ensured aisles remained clean, organized and free of hazards to promote a safe and pleasant shopping environment. Restocked merchandise efficiently, maintaining inventory accuracy and visual appeal in accordance with store planograms. Delivered excellent customer service by greeting shoppers warmly and proactively offering assistance. Maintained a positive and energetic attitude while thriving in a fast-paced, team-oriented retail setting.

• Processed customer transactions efficiently using point-of-sale systems.
• Handled cash, credit, and gift card payments accurately.
• Maintained track of inventory levels and ensuring accurate records of incoming and outgoing shipments.