Ralph (RC) Romero
Mililani Town,HI
Summary
Dynamic professional with extensive experience in customer service and relationship management, notably as an Insurance Agent at Colonial Life. Proven ability to generate leads and build client loyalty through effective communication and problem-solving skills. Recognized for achieving high customer satisfaction and delivering tailored solutions to meet diverse client needs.
Overview
17
17
years of professional experience
Work History
Rideshare Driver
Lyft And Uber
Honolulu , HI
05.2019 - Current
- Ensured safe transportation for passengers across diverse city locations.
- Adapted to changing traffic conditions to guarantee timely arrivals.
- Utilized navigation apps alongside personal knowledge of traffic patterns for route optimization.
- Maintained vehicle cleanliness and adhered to scheduled maintenance.
- Resolved passenger concerns promptly during rides to enhance satisfaction.
- Provided friendly customer service, assisting with luggage and answering questions about local attractions.
- Achieved consistently high customer scores through exceptional service delivery.
Insurance Sales Agent and Benefits Counselor
Colonial Life & Accidental Insurance
Lacey, Washington
04.2016 - 03.2019
- Generated leads through cold calling, networking, referrals, and diverse marketing initiatives.
- Presented insurance options to clients and their employees, addressing product and policy inquiries.
- Developed customized insurance plans tailored to client preferences and unique needs.
- Built strong client relationships through consistent follow-ups and effective communication.
- Utilized CRM systems for efficient client interaction management and lead tracking.
- Collaborated with underwriters in assessing risk factors for client applications.
- Ensured compliance with insurance industry regulations and ethical standards.
- Maintained proper state licenses to sell insurance in Washington.
Meat Cutter
WinCo Foods
Lacey, Washington
06.2012 - 02.2019
- Maintained optimal stock levels in meat display cases to meet customer needs.
- Checked expiration dates on meat packages before stocking shelves and counters.
- Operated meat cutting machinery, prioritizing safety and efficiency.
- Ensured cleanliness and organization of meat preparation area to adhere to standards.
- Followed food safety guidelines during handling and storage of meat products.
- Assisted customers with product selection, providing tailored recommendations.
- Prepared special orders as requested to fulfill customer preferences.
- Collaborated with team members to ensure timely service and adequate inventory levels.
Applicator/Office
Norton Co. Pest Management
San Diego, CA
10.2009 - 06.2011
- Executed daily routes conducting monthly routine service inspections.
- Applied appropriate pesticides based on customer requirements and California state regulations.
- Updated route cards to reflect current information and changes.
- Ensured accurate billing and charges, including collection of overdue amounts.
- Troubleshot unexpected pest issues, resolving problems or referring to specialists as needed.
- Processed payments and completed bank deposits promptly.
- Completed state-mandated Chemical Usage Reports and submitted them accordingly.
- Facilitated sale of company and routes by preparing documents, financials, and supporting negotiations.
Owner/Manager
Eagle Wholesale Management
Phoenix, AZ
02.2009 - 09.2009
- Placed employment advertisements and recruited candidates to fill key positions.
- Conducted preliminary and second-round interviews to select qualified personnel.
- Led orientation sessions, product knowledge seminars, and sales/marketing training.
- Delivered daily leadership training and motivated teams to drive sales performance.
- Tracked inventory levels and placed orders to ensure proper stock levels.
- Performed financial reconciliation and bank deposits.
Education
Bachelor of Arts - Communications: Emphasis in New Media
Southern New Hampshire University (online)
Hooksett, NH06-2022
Some College (No Degree) - Theatre: Emphasis in Performance
San Diego State University
San Diego, CAAssociate of Arts - Communications: Emaphasis in Television, Film and New Media
City College
San Diego, CA06-2002
Skills
- Customer service
- Communication skills
- Problem solving
- Relationship management
- Time management
- Team leadership
- Negotiation
- Adaptability
- Professionalism
- Client retention
- Cold calling
Timeline
Rideshare Driver
Lyft And Uber
05.2019 - Current
Insurance Sales Agent and Benefits Counselor
Colonial Life & Accidental Insurance
04.2016 - 03.2019
Meat Cutter
WinCo Foods
06.2012 - 02.2019
Applicator/Office
Norton Co. Pest Management
10.2009 - 06.2011
Owner/Manager
Eagle Wholesale Management
02.2009 - 09.2009
Bachelor of Arts - Communications: Emphasis in New Media
Southern New Hampshire University (online)
Some College (No Degree) - Theatre: Emphasis in Performance
San Diego State University
Associate of Arts - Communications: Emaphasis in Television, Film and New Media
City College