Ramona Chambers
Summary
Led initiatives to cultivate effective communication and leadership skills among team members. Developed and executed strategic plans to elevate performance and satisfaction levels for both staff and clients. Achieved highest recognition in criminal justice, complemented by expertise in customer service and hospitality.
Overview
7
7
years of professional experience
1
1
Certification
Work History
LEAD SECURITY OFFICER
Beau Rivage Resort and Casino
Biloxi, MS
06.2024 - Current
- Patrolled premises regularly to maintain order and establish security presence.
- Utilized strong communication skills to interact with staff, guests, vendors and law enforcement personnel in a professional manner.
- Enforced safety regulations, policies and procedures to ensure a safe environment.
- Responded quickly to emergency situations using sound judgment to resolve issues promptly.
- Monitored systems for suspicious activity and responded promptly to security incidents.
- Protected property and staff by maintaining safe and secure environment.
- Reacted quickly to suspicious activities and events to prevent and isolate potential dangers.
RETAIL MANAGER
Beau Rivage Resort and Casino
Biloxi, MS
05.2023 - 06.2024
- Led, coached, and developed retail employees to achieve sales goals.
- Maintained accurate inventory levels by controlling damages and markdowns.
- Tracked store performance metrics such as sales goals, labor costs and shrinkage rates.
- Monitored daily operations of the store including cash handling procedures.
- Connected with customers by meeting guests and anticipating needs.
- Coached team members to develop their skillsets in order to achieve success.
- Resolved customer complaints quickly and efficiently to boost customer satisfaction.
- Maintained positive relationships with customers, providing superior customer service.
- Managed store operations, including inventory control, budgeting and financial reporting.
- Motivated staff through incentives, rewards programs and recognition.
- Recruited, retained, and mentored high-performing and diverse team.
ASSISTANT MANAGER
McDonald's
Biloxi, MS
03.2019 - 09.2023
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism.
- Resolved customer complaints and handled refunds and returns to promote satisfaction.
- Communicated with clients to address questions, concerns, and needs and provide quality customer service.
- Utilized knowledge of company products and services to make recommendations and up-sell items according to customer needs.
- Oversaw daily financial transactions and managed cash flow to support profitability.
- Provided leadership to staff by setting expectations, delegating tasks, providing feedback and resolving conflicts.
- Trained employees on proper food preparation techniques according to company guidelines.
- Developed and implemented effective customer service strategies to reduce wait times and improve customer satisfaction.
- Assisted with recruiting efforts by interviewing prospective candidates for open positions.
Education
BACHELOR OF ARTS - CRIMINAL JUSTICE, SPANISH
The University of Southern Mississippi
5 2024
Skills
- Customer service
- Teamwork
- Solution-oriented
- Time Management
- Multitasking
- Report writing
- Conflict de-escalation
- Microsoft word
- Problem-solving
- Adaptability
- Critical thinking
Certification
- CPR Certified
- ServSafe Certified
Languages
Spanish
Intermediate
The University of Southern Mississippi
PROFESSIONAL DEVELOPMENT
GHY Internship
Timeline
LEAD SECURITY OFFICER
Beau Rivage Resort and Casino
06.2024 - Current
RETAIL MANAGER
Beau Rivage Resort and Casino
05.2023 - 06.2024
ASSISTANT MANAGER
McDonald's
03.2019 - 09.2023
BACHELOR OF ARTS - CRIMINAL JUSTICE, SPANISH
The University of Southern Mississippi