Ramzi Khalil
Orland Park,IL
Summary
Self-motivated professional with over 5 years of experience collaborating with clients, developing tailored solutions, and managing projects in fast-paced environments. Proven ability to build strong client relationships, communicate complex information clearly, and deliver results that drive business growth. Experienced in identifying customer needs, problem-solving, and providing personalized solutions while maintaining a high level of professionalism and service.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Universal Insurance Services
Chicago, Illinois
02.2026 - Current
- Provided information about coverage options and pricing details.
- Resolved customer complaints through effective communication skills.
- Educated customers on insurance products and services offered.
- Handled billing questions and payment arrangements for customers.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Senior Consultant - Software Development (Remote)
Ryan LLC
10.2023 - 01.2026
- Delivered high-quality solutions through comprehensive research on industry trends, aligning project outcomes with market demands.
- Optimized application performance by refining code and executing thorough testing procedures.
- Managed cross-functional teams to ensure timely delivery of high-quality solutions for projects.
- Facilitated knowledge sharing within development teams by regularly updating documentation and leading discussions, enhancing collaboration.
- Provided valuable insights into emerging trends impacting client businesses using extensive industry knowledge.
- Secured new contracts by actively participating in targeted business development initiatives, contributing to revenue growth.
- Designed entity relationship diagrams to enhance project clarity
NetSuite Developer (Remote)
Colony Hardware Corporation
10.2022 - 09.2023
- Developed and implemented software applications for websites based on analyzed requirements, ensuring alignment with industry standards.
- Engaged in all stages of systems development lifecycle from requirements gathering to production releases.
- Collaborated with project managers to define coding milestones for pre-release software, balancing ambition with feasibility.
- Produced release notes and executed deployments for sandbox and production sprint pushes, facilitating smooth transitions across environments.
- Minified code to meet company needs effectively.
- Performed administrative tasks, including user creation, CSV file importation, permission setup, and password resets.
NetSuite Developer, Asscociate II (Remote)
BPM LLP
06.2021 - 09.2022
- Developed new scripts for clients utilizing JavaScript and NetSuite’s SuiteScript 2.1.
- Led development efforts on multiple concurrent projects, ensuring timely delivery.
- Created tailored solutions for clients to meet specific quality and budgetary requirements.
- Planned and developed user-friendly interfaces to streamline management processes.
- Conducted software field testing to validate performance of developed projects, ensuring quality and reliability.
- Drafted technical requirement documents for client approval, facilitating clear communication and alignment on new initiatives.
- Updated legacy code bases to align with modern development standards, improving functionality and user experience.
- Regularly checked in code to Bitbucket using GitKraken, maintaining version control.
NetSuite Development Consultant, Associate
RSM US LLP
07.2019 - 06.2021
- Analyzed client needs to align Oracle NetSuite as optimal solution for specific challenges.
- Built and presented tailored demos showcasing NetSuite products effectively.
- Delivered comprehensive insights into customer technology, enhancing alignment with NetSuite solutions.
- Achieved quarterly and annual objectives established by management.
- Developed continuous improvements to existing scripts for clients using NetSuite.
- Created new JavaScript scripts within NetSuite’s SuiteScript framework.
- Led multiple project developments, ensuring timely delivery and quality standards.
- Collaborated with team members to streamline solution delivery, ensuring timely resolution of client issues.
Education
Bachelor of Science - Computer Science, Software Engineering
DePaul University
Chicago, IL03-2019
Skills
- Client Relationship Management
- Customer Service
- Consultative Sales
- Needs Analysis
- Risk Assessment
- Communication & Presentation Skills
- Time Management
- Project Management
- Strategic Planning
- KPI Analysis
- Microsoft Office Suite
Certification
- Illinois Property & Casualty Insurance Producer License (Active)
Affiliations
The National Society of Leadership and Success, Member November 2018 – March 2019
Computer Science Society, Member September 2017 – March 2019
Timeline
Customer Service Representative
Universal Insurance Services
02.2026 - Current
Senior Consultant - Software Development (Remote)
Ryan LLC
10.2023 - 01.2026
NetSuite Developer (Remote)
Colony Hardware Corporation
10.2022 - 09.2023
NetSuite Developer, Asscociate II (Remote)
BPM LLP
06.2021 - 09.2022
NetSuite Development Consultant, Associate
RSM US LLP
07.2019 - 06.2021
Bachelor of Science - Computer Science, Software Engineering
DePaul University