Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Randall Aamot

Richland,WA

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

21
21
years of professional experience

Work History

Customer Service Representative

Amazon
04.2022 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns

Expo

Lulu's Craft Bar And Kitchen
02.2021 - 02.2023
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Pitched in to help host, waitstaff and bussers during exceptionally busy times such as dinner hour.
  • Motivated staff to perform at peak efficiency and quality.

Senior Account Manager

Monaco Financial
11.2008 - 05.2016


  • Worked with customers to develop strategic business and account plans.
  • Mentored junior account management professionals to develop skills and increase company revenue.
  • Handled high-profile accounts
  • Developed, maintained and utilized diverse client base.
  • Increased revenue for the company through strategic upselling and cross-selling initiatives.

Loan Officer/Team Manager

Advantix
09.2006 - 02.2008
  • Submitted loan applications to underwriter for verification and recommendations.
  • Originated, reviewed, processed, closed and administered customer loan proposals.
  • Recommended loan approvals and denials based on customer loan application reviews.
  • Maintained strict confidentiality of bank records and client information.

Loan Officer/Team Manager

Advantix
05.2004 - 08.2006
  • Submitted loan applications to underwriter for verification and recommendations.
  • Reviewed and edited loan agreements to promote efficiency and accuracy.
  • Advised clients on mortgage, education and personal loans.
  • Assisted senior-level credit officers with complex loan applications.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.

Loan Officer

Home Advantage Funding
09.2003 - 03.2004
  • Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
  • Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
  • Proactively identified solutions for customers experiencing credit issues.
  • Monitored pipelines to track and log status of loans.

Education

Skagit Valley College
Mount Vernon, WA
06.1999

Big Bend Community College
Moses Lake, WA
06.1998

Diploma - General Studies

Burlington Edison High School
06.1997

Skills

  • Building Customer Trust and Loyalty
  • Customer Data Confidentiality
  • Efficient and Detail-Oriented
  • Upbeat and Positive Personality
  • Upselling Products and Services
  • Courteous with Strong Service Mindset
  • Customer Account Management
  • Exceptional Communicator
  • Calm and Professional Under Pressure
  • Collaborative Environments
  • Monetary Transactions
  • Excellent Attention to Detail

Timeline

Customer Service Representative

Amazon
04.2022 - Current

Expo

Lulu's Craft Bar And Kitchen
02.2021 - 02.2023

Senior Account Manager

Monaco Financial
11.2008 - 05.2016

Loan Officer/Team Manager

Advantix
09.2006 - 02.2008

Loan Officer/Team Manager

Advantix
05.2004 - 08.2006

Loan Officer

Home Advantage Funding
09.2003 - 03.2004

Skagit Valley College

Big Bend Community College

Diploma - General Studies

Burlington Edison High School

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Randall Aamot