Randette Spiess
Piper City,IL
Summary
Proven leader in strategic planning and operations management, adept at fostering collaboration and driving results. At Cracker Barrel, streamlined processes and resolved conflicts, enhancing team efficiency and stakeholder satisfaction. Excels in staff management and negotiation, ensuring high-quality service and operational excellence across ventures.
Overview
11
11
years of professional experience
Work History
Associate Manager
Cracker Barrel
Bradley, Illinois
11.2023 - Current
- Collaborated closely with senior management on strategic planning efforts, aligning departmental goals with overarching company objectives.
- Remedied issues and conflicts among workers using negotiation and active listening.
- Successfully managed multiple high-priority tasks simultaneously while maintaining strict deadlines ensuring optimal resource allocation.
- Established strong relationships with key stakeholders, fostering collaboration and mutual support.
Owner Operator
Izz Azz Bar and Grill
Piper City, IL
04.2014 - 10.2023
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
Owner Operator
Gilman Door
Gilman, IL
02.2019 - 12.2022
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
Education
Associate - Pastry Arts
Escoffier School of Culinary Art
Boulder, CO05.2024
Skills
- Staff Management
- Strategic Planning
- Negotiation
- Operations Management
Timeline
Associate Manager
Cracker Barrel
11.2023 - Current
Owner Operator
Gilman Door
02.2019 - 12.2022
Owner Operator
Izz Azz Bar and Grill
04.2014 - 10.2023
Associate - Pastry Arts
Escoffier School of Culinary Art