Randi Howell
Summary
Dedicated customer service professional skilled in multitasking and thriving in fast-paced environments. Committed to delivering quality support through effective communication and timely follow-ups. Proficient in Microsoft applications, with a strong focus on fulfilling customer needs and ensuring satisfaction.
Overview
1
1
Certification
4
4
years of post-secondary education
21
21
years of professional experience
Work History
Server
Applebees neighborhood Grill
Highland, California
02.2022 - 03.2024
- Delivered personalized customer service to create memorable dining experiences.
- Coordinated with kitchen staff to guarantee timely meal delivery and maintain service flow.
- Streamlined customer order management during peak service hours to improve order accuracy and speed.
Server
Chili's
San Bernardino, CA
03.2015 - 03.2020
- Displayed a friendly smile to enhance customer interactions.
- Operated cash register to process customer transactions.
- Served food and beverages to customers promptly.
- Delivered customer service that consistently met satisfaction standards.
- Executed opening and closing duties, including setting up dining area and restocking supplies for seamless operations.
- Offered exceptional service that contributed to memorable dining experiences.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Recreation Aid
City of San Bernardino
San Bernardino
10.2011 - 07.2014
- Coordinated recreational programs to enhance community engagement and participation.
- Supervised participants during activities, ensuring a safe and enjoyable environment.
- Collaborated with staff to plan and execute special events for diverse audiences.
- Opened Verdemont Community Center and Library, greeted guests, answered telephones, and supervised volunteers and community service workers while organizing engaging activities and programs for all age groups, including families.
Food Runner
San Manuel
01.2008 - 02.2011
- Delivered food promptly to guests throughout the gaming and dining areas.
- Delivered food and drink orders promptly while ensuring customer satisfaction
- Assisted servers by coordinating orders and managing delivery timing.
- Maintained cleanliness of dining spaces and ensured proper table settings.
Lifeguard
PLK
06.2003 - 10.2007
- Monitored guest activities and water conditions, ensuring safe and enjoyable experiences through proactive customer service.
- Oversaw pool area to uphold safety standards and enforce regulations, fostering a secure environment for all guests.
- Responded promptly to emergencies, providing first aid.
- Facilitated regular safety drills, enhancing staff readiness and response capabilities during emergency situations.
Education
San Bernardino Valley College
San Bernardino 09.2006 - 06.2007
High School Diploma -
Redlands High School
San Bernardino, CA 09.2000 - 06.2004
Skills
- Order management
- Order Accuracy
- Table Management
- Food service
- Menu knowledge
- Food Safety
- Cash handling
- Client relations
- Sales
Certification
- Driver's License
- Food Handler Certification
References
- Jeff Howel, Plumbtastic, Plumber (friend), 909-856-4882
- Michelle Miller, Friend, 714-855-4235
Additional Information - About Me
I am a very patient, friendly, energetic and an excellent team worker. Multi-tasking is something I truly enjoy and I work well in fast paced environments. I pride myself on providing quality customer service and I truly love helping people. I am well-spoken and enjoy face to face as well as over the phone customer interaction. Faxing, emailing, filing and customer follow ups are duties which I can do in a timely manner and I always make sure to fulfill all customer requests to ensure I never leave a customer dissatisfied. I am computer savvy with knowledge of all Microsoft programs.
Timeline
Server
Applebees neighborhood Grill
02.2022 - 03.2024
Server
Chili's
03.2015 - 03.2020
Recreation Aid
City of San Bernardino
10.2011 - 07.2014
Food Runner
San Manuel
01.2008 - 02.2011
San Bernardino Valley College
09.2006 - 06.2007
Lifeguard
PLK
06.2003 - 10.2007
High School Diploma -
Redlands High School
09.2000 - 06.2004