Rand'Nikqua Cooper
Rex,GA
Summary
Motivated to maintain satisfaction of the customer/client and contribute to company's success. A solid team player who is organized and dependable, bringing skills in oral and written communication, active listening and problem solving. Willingness to learn and obtain any new skills or experience to help promote growth in the company and reach team goals.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Chime Solutions
10.2020 - 10.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved patient complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Sales Associate
Kohls Department Store
11.2017 - 01.2018
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Education
Bachelor of Science - Psychology
Georgia Gwinnett College
Lawrenceville, GA05.2023
High School Diploma -
Martha Ellen Stilwell School For The Performing Arts
Jonesboro, GA05.2015
Skills
- Data Collection
- Interpersonal Skills
- Data Entry
- Patient Scheduling
- Call Triaging
- HIPAA Compliance
- Organizational Skills
- Active Listening
Timeline
Customer Service Representative
Chime Solutions
10.2020 - 10.2023
Sales Associate
Kohls Department Store
11.2017 - 01.2018
Bachelor of Science - Psychology
Georgia Gwinnett College
High School Diploma -
Martha Ellen Stilwell School For The Performing Arts
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