Randy Kline
Fleetwood,PA
Summary
Professional with robust background in scheduling and coordination, skilled in optimizing workflows and ensuring efficient resource allocation. Strong focus on team collaboration and achieving results, adaptable to changing needs. Expertise in time management, communication, and conflict resolution, making reliable asset in fast-paced environments. Known for maintaining high standards and delivering consistent, impactful outcomes.
Overview
37
37
years of professional experience
Work History
Scheduler
Vision Mechanical Inc.
West Reading
08.2024 - Current
- Coordinated appointment schedules effectively using scheduling software to optimize client availability.
- Managed communication between clients and service providers, ensuring timely responses and appointment confirmations.
- Adapted quickly to changes in client needs, adjusting schedules to meet evolving demands efficiently.
- Answered phone calls and answered questions from potential customers.
- Developed strong relationships with clients, providing personalized service when booking, rescheduling, or canceling appointments.
- Taking Credit card payments.
Administrative Assistant
AP Merkel Inc
Fleetwood
05.2000 - 08.2024
- Managed daily office operations, ensuring efficient workflow and organization.
- Maintained filing systems and data entry processes, improving information retrieval efficiency.
- Responded to inquiries via phone and email, delivering exceptional customer service support.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Maintained inventory of office supplies and placed orders.
- Accounts Receivable, Account Payable, Bank Deposits,
- Scheduling for Service Customers.
Head Teller
First National Bank in Fleetwood
Fleetwood
01.1989 - 05.2000
- Supervised daily cash handling operations, ensuring compliance with company policies and procedures.
- Trained and mentored new tellers on transactions, customer service, and operational protocols.
- Managed scheduling and workflow to optimize teller performance and enhance customer experience.
- Balanced cash drawers consistently at end-of-day without discrepancies, ensuring accuracy in all transactions processed throughout the day.
- Oversaw currency shipments and deposits while adhering to strict safety guidelines.
- Opened Blandon Branch
- Processed applications for new accounts.
Education
High School Diploma -
Kutztown High School
Kutztown, PASkills
- Computer skills
- Attention to detail
- Data entry
- Strong work ethic
- Customer service
- Teamwork and collaboration
- Schedule coordination
- Schedule management
- Telephone etiquette
- Mail handling
- Teamwork
- Time management
- Multitasking
Timeline
Scheduler
Vision Mechanical Inc.
08.2024 - Current
Administrative Assistant
AP Merkel Inc
05.2000 - 08.2024
Head Teller
First National Bank in Fleetwood
01.1989 - 05.2000
High School Diploma -
Kutztown High School