Randy Menken

• Provided customer service to a high volume of passengers in a dynamic environment
• Maintained a safe driving record and consistently delivered a positive rider experience
• Managed scheduling, navigation, and daily operations independently

• Completed onboarding and training for onboard passenger service operations
• Assisted with customer service and passenger support during initial assignments
• Gained experience in rail operations, safety procedures, and service standards

• Supervised daily operations and team members in a fast-paced environment
• Ensured compliance with safety procedures and company standards
• Resolved customer and operational issues efficiently

Held multiple roles including Crew Trainer, Aircraft Load Agent, and Environmental Coordinator (2013–2020)

• Trained and mentored over 200 employees in operational procedures, safety protocols, and customer service standards
• Developed training materials and improved team performance and efficiency
• Ensured compliance with airline safety and operational procedures
• Managed aircraft weight and balance to ensure safe flight operations
• Coordinated cargo and baggage loading for efficient and on-time departures
• Maintained compliance with airline policies and safety regulations
• Supported team operations to improve workflow and overall performance