Randy Wright
Cincinnati,OH
Summary
Reliable Customer Care Associate, excelling in conflict resolution and upselling services. Recognized for delivering exceptional support, enhancing customer satisfaction, and contributing to positive company reviews. A cohesive team member committed to ongoing professional development. Willing participant for training and learning.
Customer care professional committed to delivering top-tier service and fostering strong customer relationships. Skilled in addressing inquiries, resolving issues, and ensuring customer satisfaction. Recognized for collaborative approach and adaptability in meeting team needs.
Overview
16
16
years of professional experience
Work History
Customer Care Associate
Jiffy Lube
01.2005 - 01.2006
- Helped customers through stressful times by giving expert help and building customized solutions for unique requirements.
- Participated in ongoing professional development initiatives to stay informed on industry trends and best practices for customer service delivery.
- Contributed to positive company reviews by delivering exceptional support experiences to clients.
- Handled escalated customer concerns, achieving high levels of resolution and satisfaction.
- Contributed to increased revenue by upselling relevant products and services based on customers'' needs.
Stock Supplies
Speedway
06.2019 - 06.2021
- Managed inventory and restocked supplies to maintain an organized work environment.
- Supported management by completing daily side work tasks such as restocking supplies and cleaning duties.
Education
GED -
Western Hills High School
Cincinnati, OH05.
Skills
- Conflict Resolution
- Customer Care
- Auto checks and Analysis
- Cohesive Team Member
- Supplies Monitoring and Restocking
- Stocking shelves
Timeline
Stock Supplies
Speedway
06.2019 - 06.2021
Customer Care Associate
Jiffy Lube
01.2005 - 01.2006
GED -
Western Hills High School
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