Ranyah Carmack
saint louis
Summary
Dynamic Property Manager with a proven track record at Lexington Realty, excelling in tenant relations and occupancy management. Skilled in financial budgeting and property inspections, I enhance tenant satisfaction through effective communication and strategic leasing initiatives. Committed to operational excellence, I foster team development and ensure compliance with housing regulations.
Overview
7
7
years of professional experience
Work History
Property Manager
Lexington Realty
01.2022 - Current
- Managed tenant relations, ensuring prompt resolution of issues and enhancing overall satisfaction.
- Oversaw property maintenance schedules, coordinating repairs to uphold property standards.
- Implemented leasing strategies, increasing occupancy rates through targeted marketing efforts.
- Conducted regular property inspections, identifying areas for improvement and ensuring compliance with regulations.
- Managed tenant communications, addressing concerns promptly to maintain positive relationships and retention.
- Conducted property inspections regularly, identifying areas for improvement and ensuring adherence to safety standards.
- Led budgeting processes for property operations, monitoring expenses to align with financial goals effectively.
- Trained new staff on property management software and procedures, fostering team development and operational consistency.
Phlebotomist
American Red Cross
03.2021 - 07.2023
- Collected blood samples using venipuncture and capillary methods, ensuring patient comfort and safety.
- Maintained accurate records of donor information and blood product inventory for compliance with regulations.
- Trained and mentored new phlebotomists on best practices and standard operating procedures.
- Implemented process improvements that enhanced blood collection efficiency and reduced wait times for donors.
Server
Applebee's
01.2019 - 12.2021
- Provided exceptional customer service, enhancing guest satisfaction and loyalty.
- Efficiently managed food and beverage orders, ensuring timely delivery to tables.
- Trained new staff on restaurant protocols, fostering a collaborative team environment.
- Maintained cleanliness and organization of dining area, adhering to health standards.
- Collaborated with kitchen staff to ensure accurate order preparation and presentation.
- Handled customer inquiries and concerns promptly, resolving issues to maintain positive experiences.
Call Center Team Lead
Classic Aire Care
01.2020 - 01.2021
- Led daily operations of call center team, ensuring adherence to quality standards and protocols.
- Mentored and trained new team members on effective communication and customer service techniques.
- Analyzed call metrics and performance data to identify areas for improvement and enhance efficiency.
- Developed training materials and resources to support ongoing staff development initiatives.
Education
High School Diploma -
McCluer High
Certificate -
Saint Louis School of Phlebotomy
Associate of Arts - Human Services
Ivy Tech Community College of Indiana
Indianapolis, INSkills
- Property management
- Payment collection
- Property inspections
- Customer service-focused
- Staff management
- Tenant relations
- Exceptional oral and written communication skills
- Lease renewals
- Rent collection
- Leasing and sales
- Property tours and inspections
- Eviction procedures
- Maintenance scheduling
- Administrative support
- Occupancy management
- Fair housing mandates
- Tenant and eviction laws
- Vendor management
- Multi-family property management
- Financial budgeting and reporting
- Property management expertise
Timeline
Property Manager
Lexington Realty
01.2022 - Current
Phlebotomist
American Red Cross
03.2021 - 07.2023
Call Center Team Lead
Classic Aire Care
01.2020 - 01.2021
Server
Applebee's
01.2019 - 12.2021
High School Diploma -
McCluer High
Certificate -
Saint Louis School of Phlebotomy
Associate of Arts - Human Services
Ivy Tech Community College of Indiana