Raphael Moreira Galdino
Miami,FL
Summary
Capable multitasker with a great work ethic and teamwork skills. Quick at solving problems and organizing tasks. Always ready to help the team and willing to take on any job. Dependable and committed team player with a hardworking and resourceful attitude.
Overview
6
6
years of professional experience
Work History
Server
Blue Ribbon Japanese Restaurant
10.2022 - Current
- Deliver exceptional, friendly, and fast service
- Answer questions about menu selections and make recommendations when requested
- Appropriately suggest additional items to customers to increase restaurant sales, like special drinks and specials.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Server
Cerveceria La Tropical
02.2022 - 09.2022
- Delivered exceptional, friendly, and fast service
- Answered questions about menu selections and made recommendations when requested
- Appropriately suggested additional items to customers to increase restaurant sales, like special drinks and specials.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Customer Service
Wix.com, Inc
11.2020 - 05.2021
- Build strong relationships with Wix users, uncovering their needs and guiding them to success throughout their user journey.
Server
Yuca Restaurant
08.2019 - 02.2020
- Delivered exceptional, friendly, and fast service
- Answered questions about menu selections and made recommendations when requested
- Appropriately suggested additional items to customers to increase restaurant sales, like special drinks and specials.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
D'vine Hookah Lounge and Restaurant
07.2018 - 08.2019
- Trained new waiters and floor staff on guest service expectations
- Anticipated and addressed guests' service needs
- Managed opening and closing duties, including restocking items and reconciliation of cash drawer.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Education
Associate - Arts - Accounting
Miami Dade College
Miami, Florida05.2025
Bachelor's degree - Agricultural Engineering
Universidade Estadual Do Maranhao
Brazil2014
Skills
- Customer Needs Assessment
- Conflict and Complaint Resolution
- Food Sales and Promotion
- Bookkeeping Procedures
- Account Reconciliation
- Adaptable and Flexible
- Microsoft Excel
- Microsoft Word
- Customer Relations
Languages
Portuguese
Native or Bilingual
Spanish
Professional Working
English
Professional Working
Timeline
Server
Blue Ribbon Japanese Restaurant
10.2022 - Current
Server
Cerveceria La Tropical
02.2022 - 09.2022
Customer Service
Wix.com, Inc
11.2020 - 05.2021
Server
Yuca Restaurant
08.2019 - 02.2020
Server
D'vine Hookah Lounge and Restaurant
07.2018 - 08.2019
Associate - Arts - Accounting
Miami Dade College
Bachelor's degree - Agricultural Engineering
Universidade Estadual Do Maranhao