Raquel Smith
Henderson,NV
Summary
Well-qualified dispatcher with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
8
8
years of professional experience
Work History
Dispatcher
702PlumAIR
Henderson, NV
01.2023 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Answered phone calls and responded to customer emails.
- Promoted teamwork among colleagues by proactively assisting others when needed.
Delivery Driver
UPS
Las Vegas, NV
11.2022 - 01.2023
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
Customer Service Rep /Event Coordinator
Exhibitors Connection
Las Vegas, NV
11.2016 - 01.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
Sales Associate
Macy's
Las Vegas, NV
11.2018 - 01.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
High School Diploma -
Pahrump Valley High School
Pahrump, NV09.2013
Skills
- Data Entry
- Stress Tolerance
- Customer Relations
- Schedule Management
- Customer Service
Timeline
Dispatcher
702PlumAIR
01.2023 - Current
Delivery Driver
UPS
11.2022 - 01.2023
Sales Associate
Macy's
11.2018 - 01.2019
Customer Service Rep /Event Coordinator
Exhibitors Connection
11.2016 - 01.2023
High School Diploma -
Pahrump Valley High School