Rashed Sawaqed
Poughkeepsie,NY
Summary
Hardworking Customer service representative with 3+ years of experience in delivering exceptional service and resolving complex inquiries in fast-paced environments. Proven ability to manage high volumes of calls and emails while consistently exceeding performance metrics. Strong product knowledge and interpersonal skills foster customer rapport and satisfaction. Seeking to leverage expertise in a remote setting to enhance customer experiences and drive loyalty.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Sales/Customer Service Representative
Valvoline Instant Oil Change
Poughkeepsie, USA
01.2021 - 12.2024
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
- Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
- Built rapport with customers through active listening, empathy, and personalized interactions
- Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions
Sales and Customer Service Associate
E&J AUTOMOTIVE
Pleasant Valley, USA
01.2016 - 12.2020
- Developed and implemented innovative marketing strategies to attract new customers and expand market reach
- Conducted thorough vehicle inspections and test drives with potential buyers, highlighting key features and addressing any concerns or questions
- Negotiated pricing terms with customers while maintaining profitability for the dealership
- Managed all aspects of the sales process from initial contact to final delivery, ensuring a seamless experience for the customer
- Participated in ongoing product training programs to stay up-to-date on industry trends and advancements
Pizza Maker
Little Caesars Pizza
Poughkeepsie, USA
01.2012 - 12.2015
- Prepared and cooked pizzas according to established recipes and customer preferences
- Ensured the quality and consistency of pizza dough, toppings, and sauces
- Operated commercial pizza ovens, ensuring proper temperature control for optimal cooking
- Maintained a clean and organized work area, including food preparation surfaces and utensils
- Managed inventory of pizza ingredients, monitoring stock levels and placing orders as needed
- Implemented cost-saving measures by identifying opportunities for ingredient substitutions without compromising taste or quality
Education
Bachelor's degree - Business
Suny New Paltz University
New Paltz, NY12.2014
Skills
- Customer service
- Bilingual
- Communication skills
- Phone etiquette
- Assertiveness
- Cultural awareness
- Sales expertise
- Multitasking and organization
- Strong teamwork
- Critical thinking
- Problem resolution
- Active listening
- Skype
- Problem-solving
- Computer proficiency
Certification
Driver's License
Languages
English
Arabic
Personal Information
Willing To Relocate: Anywhere
Timeline
Sales/Customer Service Representative
Valvoline Instant Oil Change
01.2021 - 12.2024
Sales and Customer Service Associate
E&J AUTOMOTIVE
01.2016 - 12.2020
Pizza Maker
Little Caesars Pizza
01.2012 - 12.2015
Bachelor's degree - Business
Suny New Paltz University
Similar Profiles
OWEN CARDELINOOWEN CARDELINO
Lube Technician at Valvoline Instant Oil ChangeLube Technician at Valvoline Instant Oil Change
Ryan StarkRyan Stark
Lube Technician at Valvoline Instant Oil ChangeLube Technician at Valvoline Instant Oil Change
Khang LeKhang Le
Automotive Lube Technician at Valvoline Instant Oil ChangeAutomotive Lube Technician at Valvoline Instant Oil Change
Ryan BoosRyan Boos
Assistant Manager at Valvoline Instant Oil ChangeAssistant Manager at Valvoline Instant Oil Change
Jeanne BarberJeanne Barber
Teacher at St. Denis St. Columba SchoolTeacher at St. Denis St. Columba School