Rasheed Golden
Cape Coral,FL
Summary
Proven sales and customer service expert with a track record of enhancing client satisfaction and expanding customer bases at PepsiCo. Leveraged interpersonal communication and relationship-building skills to increase sales revenue significantly. Specializes in utilizing customer relations and advanced navigation skills for optimal service delivery, demonstrating adaptability and a commitment to excellence.
Overview
9
9
years of professional experience
1
1
Certification
Work History
CNA
Sarasota Memorial Hospital
02.2025 - 06.2025
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Sales Representative
PepsiCo
01.2022 - 10.2024
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
CNA
Lee Health
07.2025 - Current
- Upheld infection control and prevention policies across different patient-facing areas.
- Facilitated personal hygiene management, feeding and ambulation.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Delivered high-quality care to [Type] patients in hospital facility.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
Mail Carrier
United Postal Service
06.2021 - 01.2022
- Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
- Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Utilized advanced knowledge of local streets, neighborhoods, routes for optimal navigation while minimizing delays in delivery timeframes.
- Kept an organized vehicle workspace, ensuring quick access to necessary tools and materials for successful deliveries.
Merchandise Associate
Lowe's
08.2017 - 11.2019
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Used pallet jacks to move and position merchandise.
Education
No Degree -
Florida SouthWestern State College
Cna Certificate - CNA
FMTC
12-2024
High School Diploma -
Ida Baker High School
06-2016
Skills
- Customer service
- Customer relations
- Customer relationship building
- Interpersonal communication skills
- Relationship building
- Vital signs monitoring
- Feeding assistance
- Basic life support
- Adaptable to change
Certification
BLS
HCP American Heart Association
2024-2026
- Clinicals: Shellpoint Retirement Community (20 hours)
- Gulf Coast Hospital (20 hours)
Timeline
CNA
Lee Health
07.2025 - Current
CNA
Sarasota Memorial Hospital
02.2025 - 06.2025
Sales Representative
PepsiCo
01.2022 - 10.2024
Mail Carrier
United Postal Service
06.2021 - 01.2022
Merchandise Associate
Lowe's
08.2017 - 11.2019
No Degree -
Florida SouthWestern State College
High School Diploma -
Ida Baker High School
Cna Certificate - CNA
FMTC