Rasheka Patin
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
19
19
years of professional experience
Work History
Office Manager
APIC Logistics
07.2020 - Current
- Maintained computer and physical filing systems.
- Coordinated special projects and managed schedules.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Updated reports, managed accounts, and generated reports for company database.
- Evaluated employee records and productivity and submitted evaluation reports.
Office Coordinator
Tember House LLC (Amazon)
10.2019 - 06.2020
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Interacted with customers by phone, email, or in-person to provide information.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Assisted with the hiring process, conducting interviews and onboarding new employees to promote company culture.
- Organized team workload and prioritized tasks to streamline office functions in deadline-driven environment.
Youth Development Specialist
St. Charles Youth & Family Services
01.2015 - 08.2019
- Delivered youth transitional assistance in areas of education, life skills and career development.
- Accommodated youths with academic and vocational trainings to deliver information on future career opportunities.
- Organized and attended meetings, trainings and conferences with foster parents to deliver information on youth progress.
- Applied crisis intervention methods to de-escalate potentially dangerous scenarios.
- Developed individual and group programs to encourage prosocial behaviors.
- Intervened in crisis situations to obtain support for clients and reduce escalation or recurrence risks.
Office Coordinator
Johnson Bus Company
09.2005 - 12.2014
- Maintained accurate financial records, processing invoices and tracking expenses to ensure budget compliance.
- Oversaw the successful completion of various projects by coordinating tasks among staff members and monitoring progress.
- Handled sensitive information with discretion while managing confidential employee records and company documents securely.
- Served as liaison between management teams to facilitate collaboration on cross-departmental projects, increasing overall project success rates.
- Ensured seamless day-to-day operations by diligently managing facility maintenance requests, IT support tickets, and supply inventory levels.
- Resolved customer inquiries promptly by addressing concerns professionally, maintaining a high level of client satisfaction throughout interactions with the company.
- Interacted with customers by phone, email, or in-person to provide information.
Education
Associate of Science - Medical Assisting
Sanford Brown College
West Allis, WI11.2011
High School Diploma -
Milwaukee Area Technical College
Milwaukee, WI08.2005
Skills
- Team Bonding
- Project Management
- Policy and Procedure Modification
- Sorting and Labeling
- Database Administration
- Credit and Collections
- Customer Relations
- Office Management Software
- Strategic Planning
- Customer Service
Timeline
Office Manager
APIC Logistics
07.2020 - Current
Office Coordinator
Tember House LLC (Amazon)
10.2019 - 06.2020
Youth Development Specialist
St. Charles Youth & Family Services
01.2015 - 08.2019
Office Coordinator
Johnson Bus Company
09.2005 - 12.2014
Associate of Science - Medical Assisting
Sanford Brown College
High School Diploma -
Milwaukee Area Technical College
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