Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Raul Guevara

Queens,NY

Summary

Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.

Overview

4
4
years of professional experience

Work History

General Manager

Mao's Bao
Queens, NY
06.2024 - Current
  • Ensured compliance with local health department regulations regarding food safety standards.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Trained employees on duties, policies and procedures.
  • Supervised employees through planning, assignments, and direction.
  • Developed and managed logistics strategies to improve the efficiency of operations.
  • Assigned tasks and projects to team members based on their experience level and skillset.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Provided leadership during times of organizational change or crisis situations.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Trained employees on additional job positions to maintain coverage of roles.

Customer Service Cashier

Mao's Bao
Queens, NY
10.2022 - Current
  • Greeted customers and provided friendly customer service.
  • Operated cash registers to process payments for goods and services.
  • Balanced cash drawers at the end of each shift.
  • Resolved customer complaints in a professional manner.
  • Complied with all health and safety regulations while performing job duties.
  • Assisted co-workers with tasks as needed to ensure smooth operations of the store.
  • Greeted customers and responded to informational requests.

Sandwich Maker

Empire Deli & Grocery
The Bronx, NY
07.2021 - 10.2021
  • Prepared sandwiches according to customer specifications, including ingredients and condiments.
  • Maintained a clean and safe work environment by adhering to food safety regulations.
  • Operated cash registers, handled money, and provided change when necessary.
  • Ensured all products were fresh by checking expiration dates on food packages.
  • Cleaned the kitchen area, equipment, utensils, counters, floors. after each shift.
  • Changed gloves between tasks to ensure sanitation standards were met during preparation processes.

Delivery Driver

Amazon
The Bronx, NY
04.2020 - 10.2021
  • Received daily delivery instructions and route assignments from dispatch.
  • Loaded, secured, and unloaded cargo in a safe and timely manner.
  • Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
  • Drove safely in all weather conditions including rain, snow, sleet, ice.
  • Transported and safely delivered items to prevent damage or loss.

Stocker

Bodega
The Bronx, NY
10.2020 - 07.2021
  • Received and processed incoming shipments of merchandise.
  • Recorded quantity, type and value of materials or items received.
  • Stocked shelves with newly arrived products.
  • Inspected stock for damage or defects and reported issues to management.
  • Organized storage areas for efficient use of space.

Education

High School Diploma -

Manhattan Comprehensive Night And Day High School
New York, NY
06-2023

Skills

  • P&L Management
  • Staff Supervision
  • Loss Prevention
  • Supply Chain Management
  • Service Quality Improvement
  • Business Development
  • Proficient in Spanish
  • Rapid Skill Acquisition
  • Adaptable Learner

Languages

Spanish
Native/ Bilingual

Timeline

General Manager

Mao's Bao
06.2024 - Current

Customer Service Cashier

Mao's Bao
10.2022 - Current

Sandwich Maker

Empire Deli & Grocery
07.2021 - 10.2021

Stocker

Bodega
10.2020 - 07.2021

Delivery Driver

Amazon
04.2020 - 10.2021

High School Diploma -

Manhattan Comprehensive Night And Day High School

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Raul Guevara