Rayeosha Miller
Irving
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Mint Dentistry
Dallas
03.2022 - Current
- Manage appointment scheduling, insurance inquiries, and billing support.
- Ensure excellent service through effective communication and patient coordination.
- Support front desk operations and uphold privacy standards (HIPAA compliance).
Patient Services Representative
Baylor Scott & White Health
Dallas
01.2019 - 02.2022
- Answered patient calls, verified insurance, and scheduled appointments.
- Handled sensitive patient data with confidentiality and professionalism.
- Collaborated with healthcare teams to improve the patient experience.
Customer Care Specialist
Spectrum (Charter Communications)
Dallas
10.2016 - 12.2018
- Provided tech support and billing assistance for internet, TV, and phone customers.
- Resolved service issues quickly, maintaining high customer satisfaction scores.
- Trained new agents in troubleshooting procedures and CRM tools.
Call Center Agent / Customer Experience Associate
Genpact Headstrong Capital Markets
Dallas
07.2015 - 09.2017
- Assisted with account setup, escalated complaints, and managed service inquiries.
- Supported B2B and B2C clients across multiple industries.
- Recognized for excellent call handling and resolution times.
Education
High School Diploma -
Texas Can
Skills
- Microsoft Office (Word, Excel, Outlook)
- Salesforce, Zendesk, Epic, Athena Net
- VoIP Phone Systems
- Medical and CRM Software
Timeline
Customer Service Representative
Mint Dentistry
03.2022 - Current
Patient Services Representative
Baylor Scott & White Health
01.2019 - 02.2022
Customer Care Specialist
Spectrum (Charter Communications)
10.2016 - 12.2018
Call Center Agent / Customer Experience Associate
Genpact Headstrong Capital Markets
07.2015 - 09.2017
High School Diploma -
Texas Can