Rayneisha Jackson
Greensburg,LA
Summary
•I have plenty of remote experiences, 1 year almost 2. I can offer excellent customer service and communication skills. I am very gentle and patient with my customers. I am very good at typing, answering calls and questions a customer may have. I am very good with handling a situation when the customer is frustrated or needs help and clueless on what to do. I enjoy making sure customers problems are solved at the completion of the call.
•Compassionate Certified Nursing Assistant diligent about serving patient's medical and personal needs. Focused on delivering high-quality care to individuals from diverse backgrounds. Dedicated to protecting patient safety and promoting satisfaction with facility services. Kind and energetic professional with outstanding bedside manner and charting abilities.
Overview
3
3
years of professional experience
Work History
CNA
House Of Grace
Denham Springs, Louisiana
05.2023 - Current
- Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
- Reported changes in patient conditions to registered nurse or physician.
- Assisting patients.
- Changing patient’s diaper regularly.
- Feeding patients.
- Answering phone and questions.
- Answered patient call lights promptly and responded to requests appropriately.
- Documented patient care services by charting in designated areas.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Answered signal lights, bells or intercom systems to determine resident needs.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Used mobility devices to transport patients.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Helped residents walk with or without self-help devices.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Assisted patients with daily living activities, including bathing, dressing, and grooming.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Turned and repositioned bedridden patients to prevent bedsores.
- Provided physical support to assist patients with bathing, dressing and toileting.
Remote At Amazon
Amazon
Baton Rouge, Louisiana
01.2023 - 06.2024
- Troubleshot any issues that arose during shipping process or post-purchase experience.
- Monitored customer reviews and feedback to improve product performance.
- Managed inventory levels across multiple channels including Amazon FBA, eBay, Walmart.com.
- Responded promptly to customer inquiries through email or phone calls.
- Reviewed competitor activity and adjusted marketing strategy accordingly.
- Ensured compliance with Amazon's policies and procedures related to selling products on its platform.
- Conducted market research to identify new products and trends in the Amazon Marketplace.
- Utilized Amazon Seller Central tools such as Advertising Campaign Manager and Inventory Placement Service.
- Researched and identified potential suppliers for sourcing new items.
- Analyzed sales data to determine areas of improvement for future campaigns.
- Created product listings, optimized titles, descriptions, bullet points and images for maximum visibility on search engine results.
- Developed pricing strategies to ensure competitive positioning within the marketplace.
- Tracked orders from fulfillment centers to ensure timely delivery of goods to customers.
- Purchased new or used items from online or physical sources for resale via websites.
- Corresponded with online customers via electronic mail, telephone or other electronic messaging.
Work From Home Agent
Tri therapy
McComb, Mississippi
11.2021 - 04.2023
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Identified opportunities to improve policies and procedures related to customer service operations.
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
- Maintained detailed records of customer interactions and transactions for future reference.
- Maintained records of customer interactions, transactions, comments and complaints.
- Processed orders, forms, applications, and requests accurately and efficiently.
- Assisted customers with navigating the company's website to locate desired information or items for purchase.
- Provided accurate information regarding products and services while upselling additional products when appropriate.
- Participated in daily huddles with team members in order to discuss common goals and objectives.
- Offered additional products or services to enhance customer experience.
- Stayed current on relevant product and service offerings as well as competitor pricing models.
- Developed effective working relationships with team members across multiple departments.
- Monitored call queues in order to prioritize incoming calls by urgency or importance level.
- Performed outbound calling campaigns to promote new products or services.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Analyzed data collected during each call in order to identify trends in customer feedback.
- Identified opportunities to upsell additional products or services when appropriate.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Consulted with customers to resolve service and billing issues.
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
- Maintained strong call control and quickly worked through scripts to address problems.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Updated customer accounts, addresses and contact information within call management databases.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Verified accuracy of data entry into company database system.
- Answered incoming calls in a timely manner and provided accurate information on products and services.
- Created detailed reports detailing customer interactions that were shared with senior staff members.
- Resolved customer complaints by identifying problems, researching solutions, and providing corrective action plans.
- Assisted customers with product selection based on individual needs.
- Adhered to company policies and procedures while assisting customers with their needs.
- Utilized computer systems to access accounts for research purposes.
- Provided customer service support to customers over the phone, responding to inquiries and addressing concerns.
- Developed trust relationships with customers to ensure repeat business opportunities.
- Processed orders accurately according to established guidelines and timelines.
- Provided accurate, valid and complete information by using the right methods and tools.
- Continually updated knowledge base of product features, benefits, pricing plans.
- Managed multiple tasks simultaneously while adhering to strict deadlines.
- Followed up with customers via email or telephone as needed regarding account status or other inquiries.
- Troubleshot technical issues related to products or services.
- Participated in weekly team meetings to discuss progress towards goals set by management team.
- Managed customer expectations by clarifying needs, identifying options, and recommending products and services.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
Education
High School Diploma -
St.Helena College And Career Academy
Greensburg, LA05-2020
Skills
- Customer service
- Communication skills
- Computer and software usage
- Networking
- Writing
- Tech skills
- Answering calls and customer questions
- Vital signs monitoring
- Maintaining confidentiality
- Feeding Assistance
- Compassionate communication
- Complex Problem-Solving
- Patient Care
- Medical terminology knowledge
- Condition Monitoring
- Patient-focused care
- Electronic Charting
- Patient Lifting
- Indirect Patient Care
- Transporting patients
- Patient Relations
- Direct Patient Care
- Light Housekeeping
- Bedside manner
- Outpatient Care
- Assisting with personal grooming
- Family support and assistance
Timeline
CNA
House Of Grace
05.2023 - Current
Remote At Amazon
Amazon
01.2023 - 06.2024
Work From Home Agent
Tri therapy
11.2021 - 04.2023
High School Diploma -
St.Helena College And Career Academy