Rayven Still
Jefferson Hills,PA
Summary
Dedicated Customer Support Specialist with proven problem-solving skills and a strong focus on customer relationship management. Committed to enhancing customer satisfaction through effective communication and collaboration.
Overview
7
7
years of professional experience
Work History
Customer Support Specialist
Atarim
02.2020 - 03.2026
- Resolved customer inquiries through email and chat, ensuring timely and effective communication.
- Collaborated with cross-functional teams to enhance customer experience and streamline support processes.
- Analyzed customer feedback to identify trends, driving improvements in product features and service delivery.
- Developed training materials for new hires, improving onboarding efficiency and knowledge retention.
Customer Support Specialist
Instacart
12.2022 - 09.2025
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Resolved customer inquiries through email and chat, ensuring timely and effective communication.
Customer Support Specialist
O'Reilly Auto Parts
06.2019 - 09.2022
- Led initiatives to optimize ticket resolution times, enhancing overall team performance and satisfaction rates.
- Mentored junior staff, providing guidance on best practices for customer interactions and issue resolution.
- Resolved customer inquiries through email and chat, ensuring timely and effective communication.
- Collaborated with cross-functional teams to enhance customer experience and streamline support processes.
Education
High School Diploma -
Steel Valley Sr High School
Munhall, PA06-2017
Skills
- Problem-solving
- Complaint handling
- Customer relationship management (CRM)
- CRM software
Timeline
Customer Support Specialist
Instacart
12.2022 - 09.2025
Customer Support Specialist
Atarim
02.2020 - 03.2026
Customer Support Specialist
O'Reilly Auto Parts
06.2019 - 09.2022
High School Diploma -
Steel Valley Sr High School