Word
Reagan Lunsford
Oxford,MS
Summary
Dynamic Leasing Manager with a proven track record at Carissa Johnson, enhancing occupancy levels and resident satisfaction through innovative marketing strategies and exceptional customer service. Skilled in lease management and negotiation, I've mentored teams to exceed leasing targets by fostering strong client relationships and leveraging social media expertise.
Knowledgeable Leasing manager with solid background in overseeing leasing operations and tenant relations. Proven track record of implementing successful lease strategies and fostering strong tenant relationships. Demonstrated proficiency in negotiation and conflict resolution.
Overview
4
4
years of professional experience
Work History
Leasing Manager
Carissa Johnson
09.2024 - Current
- Collected, completed, and processed lease applications.
- Built strong relationships with clients through exceptional customer service, resulting in increased lease renewals.
- Developed marketing strategies to attract new tenants, ultimately improving occupancy rates.
- Optimized unit turnover times by working closely with maintenance staff to prioritize repairs and cleaning tasks.
- Managed daily and weekly marketing and leasing plans.
- Mentored new leasing agents, providing guidance on industry best practices and improving overall team performance.
- Explained terms of lease and amounts to be paid to tenants.
Community Assistant
Jeremy Howell
05.2024 - Current
- Supported new residents in their transition to the community by providing information on available resources and amenities.
- Maintained accurate records of all communication with residents regarding policy enforcement or incident reports.
- Improved resident satisfaction by addressing concerns, providing resources, and offering support as needed.
- Scheduled and coordinated social events that fostered a sense of belonging among community members.
Hostel Receptionist
John Poore
12.2023 - 06.2024
- Maintained a clean and welcoming reception area to create a positive first impression for guests.
- Enhanced guest experience by providing exceptional customer service and addressing inquiries promptly.
- Developed strong relationships with local businesses to promote the hostel and increase bookings.
- Coordinated housekeeping services to ensure timely room turnovers and maintain cleanliness standards throughout the property.
Receptionist
Merry McCoskey
01.2021 - 07.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Education
No Degree - Marketing
University of Mississippi
University, MSHigh School Diploma -
Ridgeland High School
Ridgeland, MS05-2022
Skills
- Resident relations
- Clerical skills
- Maintaining closing ratios
- Negotiation expertise
- Leasing reports
- Lease management experience
- Marketing expertise
- Advertising expertise
- Marketing planning
- Lease administration
- Social media representation
- Maintaining occupancy levels
- Telephone sales
Software
Excel
Forms
Outlook
OneNote
PowerPoint
Engage
Viva
OneDrive
Languages
English
Full Professional
Interests
Marketing
Customer Service
Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Career advancementPaid time offHealthcare benefitsPaid sick leave401k matchWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Leasing Manager
Carissa Johnson
09.2024 - Current
Community Assistant
Jeremy Howell
05.2024 - Current
Hostel Receptionist
John Poore
12.2023 - 06.2024
Receptionist
Merry McCoskey
01.2021 - 07.2022
No Degree - Marketing
University of Mississippi
High School Diploma -
Ridgeland High School
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