Rebecca Christensen
Helena,MT
Summary
Diligent Teller Supervisor with extensive experience in managing teller operations and ensuring accurate transactions. Proven ability to enhance customer satisfaction and maintain compliance with banking regulations. Demonstrated leadership in team training and operational efficiency.
Overview
18
18
years of professional experience
Work History
Teller Supervisor
Intrepid Credit Union
Helena, MT
09.2021 - Current
- Supervised daily teller operations, ensuring adherence to policies and procedures for a staff of 10+ tellers
- Trained and mentored staff on customer service excellence and transaction accuracy.
- Implemented workflow improvements to enhance efficiency in cash handling processes.
- Resolved complex customer inquiries, fostering strong relationships and trust within community.
- Conducted performance evaluations, providing constructive feedback to enhance team productivity.
- Managed teller schedules, ensuring adequate staffing levels during peak business hours.
- Assisted in recruiting new tellers, conducting interviews and making hiring recommendations based on candidate qualifications.
- Collaborated with management to establish branch goals, developing strategies to achieve them.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Coordinated with other departments to address complex customer issues, resulting in timely resolution.
Lead Universal Teller
Intrepid Credit Union
Helena, MT
06.2018 - Current
- Processed customer transactions efficiently, ensuring accuracy in cash handling and account management.
- Assisted members with inquiries, providing exceptional service to enhance overall member satisfaction.
- Educated clients on banking products, fostering informed decision-making and financial literacy.
- Collaborated with team members to streamline operational procedures, improving workflow efficiency.
- Trained new tellers on system protocols and customer service best practices, enhancing team performance for the Sanders team of 3-5 tellers.
- Promoted digital banking tools to customers, leading to increased adoption rates among account holders.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Contributed to a positive work environment by effectively communicating with colleagues and providing support when needed.
- Cultivated strong relationships with customers through attentive listening and tailored financial advice based on individual needs.
Teller
Helena Community Credit Union
Helena, MT
02.2018 - 06.2018
- Processed customer transactions accurately and efficiently, ensuring high levels of service satisfaction.
- Assisted in balancing cash drawers, maintaining accountability for daily transactions.
- Educated members on credit union products and services, fostering informed financial decisions.
- Identified and resolved discrepancies in accounts, enhancing operational accuracy and trust.
- Monitored compliance with regulations and policies, safeguarding member information effectively.
Guest Services Associate
Target
Helena, MT
11.2016 - 02.2018
- Provided exceptional customer service, resolving inquiries and enhancing guest satisfaction.
- Assisted guests with product selection, demonstrating strong knowledge of merchandise and store layout.
- Managed cash register operations, ensuring accurate transactions and timely service during peak hours.
- Collaborated with team members to maintain clean and organized sales floor, improving overall shopping experience.
- Trained new associates on customer engagement techniques and operational procedures to enhance team performance.
- Implemented inventory management practices, contributing to efficient stock replenishment and reduced discrepancies.
- Handled escalated customer concerns effectively, fostering positive relationships and loyalty among clientele.
- Processed payments accurately, maintaining proper cash handling procedures and balanced registers at the end of each shift.
- Assisted in training new team members, fostering an atmosphere of teamwork and collaboration among staff members.
Order Center Manager
Cascade Florists
Issaquah, WA
01.2009 - 05.2012
- Directed daily operations to ensure efficient workflow and optimal customer service.
- Developed and implemented training programs for staff to enhance product knowledge and service skills.
- Monitored inventory levels, ensuring timely replenishment of floral supplies and merchandise.
- Oversaw scheduling and staffing, optimizing resources to meet peak demand periods effectively.
- Collaborated with team members to create visually appealing displays that enhanced customer engagement.
- Checked facility, employee work and service levels to maintain compliance with company and industry standards.
- Promoted a culture of teamwork through effective leadership, open communication channels, and regular team-building activities.
Education
Associate of Arts - Psychology
Green River Community College
Auburn, WA01-2001
Skills
- Cash handling and management
- Customer engagement
- Professionalism and ethics
- Staff training and development
- Sales and Cross-selling
- Risk management
- Service quality assurance
- Business development
- Cash auditing
Accomplishments
Completed The Member Advantage
Completed Integrity Coaching
Competed Two Years of Take the Lead
Completed WildSparq
Mentee in Tristate Mentorship Match
Timeline
Teller Supervisor
Intrepid Credit Union
09.2021 - Current
Lead Universal Teller
Intrepid Credit Union
06.2018 - Current
Teller
Helena Community Credit Union
02.2018 - 06.2018
Guest Services Associate
Target
11.2016 - 02.2018
Order Center Manager
Cascade Florists
01.2009 - 05.2012
Associate of Arts - Psychology
Green River Community College
Awards & Acknowledgements
Employee of the Month – Target – February 2017