Rebecca Cross
Kingsland,GA
Summary
Proven Manager with a track record of enhancing customer satisfaction and team performance at Regional Finance. Expert in complex problem-solving and staff training, achieving strategic goals through effective leadership and time management. Excelled in fostering a culture of continuous development and collaboration, significantly improving operational efficiency and employee skill sets.
Overview
16
16
years of professional experience
Work History
Manager
Regional Finance
04.2013 - 09.2024
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Organized professional development programs for staff, leading to improved performance and skill sets.
Manager
First Credit Finance
11.2008 - 04.2013
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol.
- Complied with regulatory guidelines and requirements.
- Examined customer loan applications for loan approvals and denials.
- Submitted loan applications to underwriter for verification and recommendation.
Education
High School Diploma -
Camden County High School
Kingsland, GA05.2002
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
Accomplishments
- Documented and resolved personal conflict which led to an overall successful branch.
- Supervised team of four staff members.
- Implemented new quality assurance procedures to maximize customer satisfaction and loyalty.
- Repeatedly received recognition from superiors for excellence in service.
Timeline
Manager
Regional Finance
04.2013 - 09.2024
Manager
First Credit Finance
11.2008 - 04.2013
High School Diploma -
Camden County High School
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