Rebecca Darst
Palestine,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Remote Customer Service Representative
TurboTax
01.2023 - Current
- Provide exemplary customer service to clients by promptly addressing inquiries, resolving complaints, and ensuring customer satisfaction.
- Utilize customer service software to manage interactions and track customer satisfaction.
- Follow-through on all critical inter-departmental escalations to increase customer retention rates.
- Exceeds performance metrics consistently, earning recognition as top performer within the team through metrics such as phone, chat and email handle time, adherence, and reliability.
Remote Customer Service Representative
Quickbooks
09.2022 - 01.2024
- Investigated and resolved customer inquiries and complaints quickly.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Expertise in navigating complex financial matters.
- Utilized customized software and applications to promptly address needs of customer.
Virtual Assistant
Arise
05.2020 - 01.2022
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer service orders promptly to increase customer satisfaction.
- Maintained up-to-date knowledge of product and service changes.
Education
Bachelor of Arts - Psychology
University of Texas At Tyler
01.2018
Skills
- Problem Resolution
- Document and Records Management
- Problem-solving abilities
- POS Systems and Ordering Platforms
- Data Entry
- Microsoft Office Suite
- Customer Relationship Management (CRM)
- Customer Data Confidentiality
- Live chat support
Timeline
Remote Customer Service Representative
TurboTax
01.2023 - Current
Remote Customer Service Representative
Quickbooks
09.2022 - 01.2024
Virtual Assistant
Arise
05.2020 - 01.2022
Bachelor of Arts - Psychology
University of Texas At Tyler
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